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rhonddaboy
18-04-2008, 06:41 PM
when i try to open internet explorer or aol i get the following message

This application has failed to start because SPORDER.dll was not found.
re-installing the application may fix the problem.

any ideas what this is will be gratefully received

thanks

maynardvdm
18-04-2008, 06:44 PM
Hi

Welcome to Free PC Help


This is for Windows XP:
Click Start, then Run.
Type CMD and then press the enter key on your keyboard.
In the window that appears, type: Netsh int reset all, then press the enter key on your keyboard.
Type ipconfig /flushdns and press enter again.

You may need to restart the computer for these changes to take effect.

maynardvdm
18-04-2008, 06:45 PM
Also do these scans, because malware can cause that error.

Your computer could be infected with Malware.

Malware is the term used to describe computer infections such as Adware, Spyware, Viruses, and Trojan Horses.
You will need to run at least two malware scanners as well as an Antivirus scanner that are listed in the following instructions.
Anti-Malware and Anti-Virus scanners perform different tasks.
The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection.
Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 30 and 90 minutes.
The Eset online scan should take between 1 and 3 hours.
In most cases, these scans will suffice to clean and disinfect your computer.

For best results print the following instructions and bookmark this Web page
To keep this guide printer-friendly, use your cursor to highlight the contents below.
From your browser select File - Print and in the printer dialog box under "Print range"
click the Selection choice to print out these instructions for removal of malware.

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif


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Follow these instructions carefully.
Download ATF-Cleaner from Snapfiles.com (http://www.snapfiles.com/get/atfcleaner.html) to remove "junk" files from your computer that may contain malware.
You can also download it from Majorgeeks.com (http://www.majorgeeks.com/ATF_Cleaner_d4949.html)
When you run ATF-Cleaner, check the items as shown below for Main.
For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
Then click on "Empty Selected".http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif . http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif


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Install and run the free version (not the Professional version) of SUPERAntiSpyware from SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware! (http://www.superantispyware.com)
Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
You do not have to send them your e-mail address, just click next.
You can leave the automated check for updates on.
You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
On the Top Left select the Scan your computer button.
Make sure there is a CHECK MARK on all Fixed Drives.
Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so.----------------------------------------------------------------------------------------------------------------


Install and run Malwarebytes' Anti-Malware from this link.
Malwarebytes - click to directly download the application (http://www.malwarebytes.org/mbam/program/mbam-setup.exe)
Accept all defaults for the installer and then click on the Quick Scan and click Next.
If any items are found allow it to clean them and then Reboot your computer.----------------------------------------------------------------------------------------------------------------------

Disable your internet security by right clicking on its icon (usually located in the system tray next to the time display) and choosing "Exit", "Disable", or "Shut Down".
Run an online scan with Eset from Free Virus Scan: Use ESET's Online Antivirus Scanner (http://www.eset.com/onlinescan)
You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
Accept the terms and click "Start".
Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
Click "Start" to begin the scan.
When completed restart your computerMake sure your internet security is enabled, and then please return to Free PC Help and tell us how the computer seems to be operating.
At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

rhonddaboy
18-04-2008, 07:04 PM
i tried this but still no joy

i am unable to download the suggested software *** i cannot get onto the internet on that pc

maynardvdm
18-04-2008, 07:10 PM
Did you restart the pc?

rhonddaboy
18-04-2008, 07:10 PM
yes i have tried twice but still the same

maynardvdm
18-04-2008, 07:18 PM
Ok

You will have to download the file Sporder.dll or get a friend to download it for you, and then save it into c:\windows\system32 or c:\winnt\system32 depending on your operating system.

Or you can do a system restore to before this happend, but this is normally cause by malware so I will suggest you do those scans when you can get on the internet again.