View Full Version : Indian Call Centres

02-08-2008, 05:07 PM
My Internet connection kept dropping out and I rang my Internet providor and asked to speak to a technician.They put me through to an Indian Call Centre,and I had a devil of a time understanding them.They got so sick of me asking them to repeat the instructions,they hung up on me.Took another half an hour to get another Technician and I couldn't understand clearly, what he was saying either.Ended up being my modem had to be reset,a certain way.
Is it only me having difficulty understanding them?:confused:

02-08-2008, 05:16 PM
They might be talking in Hindi (our national language). I have talked to my ISP customer service and had no problems understanding them though their instructions didn't help much! Most Indians, like me, are not very fluent with English and therefore might fill the void with our mother tongue. I can understand how messed up the instructions would become for you to understand. :)

-- Goku

02-08-2008, 05:21 PM
What you have to bear in mind Dougie is that the cost of living is substantially lower in India compared to Australia.

The people who man the Call centers in India are very well paid in comparative terms to the rest of India's population, they are well educated and it is not their fault that your ISP chooses to locate their help line to India.

This all comes down to profit Dougie and I'll ask you this, has your ISP informed you that they are now making more profit via lower wages due to routing their call center to India?

I doubt it

02-08-2008, 05:35 PM
Thanks for your replies,Guys.I am friends here, with an Indian Family from Bangalore India,who now live here, near me,and have no trouble understanding either him, or his Wife,but it really frustrated me when I couldn't understand,either of these two guys clearly.Maybe it's a dialect, as you suggested,Goku.They were extremely polite.
No Wolfey,they didn't tell me it's profit,as the reason.I guessed it.:)