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View Full Version : Google promises 99.9% Google services uptime



Dalo Harkin
31-10-2008, 10:58 AM
With more services existing “in the cloud”, reliability has become a chief concern, particularly for companies who offload existing services. Companies like Microsoft and Google who aim to be pioneers in web-based application services have an uphill battle in convincing people that they can be truly reliable. This year alone, for instance, there have been numerous outages (http://www.techspot.com/news/32104-google-suffers-another-gmail-outage.html) for Google, including issues with Gmail (http://www.techspot.com/#), Google Docs and other services. Even if they are up “usually,” a business paying for a service wants more than that.

Google is now seeking to put their minds at ease with reliability promises, which most people refer to as service level agreements, promising a 99.9% uptime (http://news.cnet.com/8301-17939_109-10079483-2.html?part=rss&subj=news&tag=2547-1_3-0-20). That's a bit off of the “99.999%” uptime that some big hosting companies provide, but often even those claims are exaggerated. Google is promising the 99.9% figure with compensation available for paying customers who don't quite get it. So, if a paying business suffers an outage for too long, Google will compensate them.
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