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  • new graphics card.

    xp home edition service pack 2
    Hey all newbie here sorry!
    i recently purchased a saphire ati 2400 hd pro 256mb and istalled on my pc however whenever i try to load any type of game which uses this it will not load i recieve various error messages which is why i know its not need for helping..
    my software disc when installing adv me that software is not digitally signed by microsoft and strongly adv me to stop instalation. however i installed anyway!!(perhaps a mistake)
    i have sent detail to ati support about this and here is what i sent with full pc detail etc
    .................................................. .................................................. ...


    ===============================GENERAL============ =====================

    Problem Report Version: 2.15

    14/02/2008 -- 23:52:41
    C:\Documents and Settings\greg\My Documents\problem.TXT

    =========================CUSTOMER INFORMATION==========================

    Graphics Card S/N: pn299-02e50-001sa <OR> SKU#11114-00-20R
    <OR> A074820007732 <OR> 4895106225367
    Machine or Motherboard Brand/Model: xp2600+


    ==========================PROBLEM INFORMATION==========================

    Problem Description: *

    the software disc that came with the graphics card is not digitally signed by
    microsoft to work on xp. when installing message comes up to advise me of this
    and it strongly recommends i do not install and ask hardware provider for a
    software product which is signed. furthermore if i continue with instalation my
    pc recognises i have a saphire 2400 hd pro

    card however when trying to run games which use this graphics card it advises me
    that problem with graphics card and to refer to hardware provider. the software
    disc which came with product adv me i have a radeon 2400 hd card is this
    correct as packaging states saphire 2400 hd pro

    please help me asap as i am completely stuck and i am usually good at resolving
    these problems



    Steps to recreate the problem: *

    re instalation
    made sure old graphics cards drivers were un installed etc






    ======================DISPLAY ADAPTER INFORMATION======================




    ========================MOTHERBOARD INFORMATION========================

    CPU Type = AMD Athlon(tm) XP 2600+
    CPU Speed = 2062
    North Bridge Chipset Vendor ID = 1106
    North Bridge Chipset Device ID = 3189
    North Bridge Chipset Revision = 0
    North Bridge Chipset Drivers Version = 5.1.0.170
    North Bridge Chipset Drivers Date = 8-15-2001

    South Bridge Chipset Vendor ID = 1106
    South Bridge Chipset Device ID = b168
    South Bridge Chipset Revision = 0
    South Bridge Chipset Drivers Version = 5.1.0.3430
    South Bridge Chipset Drivers Date = 7-24-2002

    Presence of Dual CPU = Not Detected
    System RAM Amount = 1023




    ======================SYSTEM HARDWARE INFORMATION======================




    ======================SYSTEM SOFTWARE INFORMATION======================


    Windows XP 5.01.2600 Service Pack 2
    DirectX Version 9.0c

    Hardware Acceleration = FULL



    Add/Remove Program List:

    Software Item Number = 129

    Software\ProgramItem0000 = [Adobe Flash Player ActiveX]
    Software\ProgramItem0001 = [Adobe Shockwave Player]
    Software\ProgramItem0002 = [ATI - Software Uninstall Utility]
    Software\ProgramItem0003 = [ATI Display Driver]
    Software\ProgramItem0004 = [avast! Antivirus]
    Software\ProgramItem0005 = [DivX Decoder Filter]
    Software\ProgramItem0006 = [Football Manager 2008]
    Software\ProgramItem0007 = [Microsoft Internationalized Domain Names Mitigation
    APIs]
    Software\ProgramItem0008 = [Windows Internet Explorer 7]
    Software\ProgramItem0009 = [Scarface: The World is Yours Patch]
    Software\ProgramItem0010 = [Scarface: The World is Yours]
    Software\ProgramItem0011 = [Windows XP Hotfix - KB873339]
    Software\ProgramItem0012 = [Windows XP Hotfix - KB885835]
    Software\ProgramItem0013 = [Windows XP Hotfix - KB885836]
    Software\ProgramItem0014 = [Windows XP Hotfix - KB886185]
    Software\ProgramItem0015 = [Windows XP Hotfix - KB887472]
    Software\ProgramItem0016 = [Windows XP Hotfix - KB888302]
    Software\ProgramItem0017 = [Security Update for Windows XP (KB890046)]
    Software\ProgramItem0018 = [Windows XP Hotfix - KB890859]
    Software\ProgramItem0019 = [Windows XP Hotfix - KB891781]
    Software\ProgramItem0020 = [Security Update for Windows XP (KB893756)]
    Software\ProgramItem0021 = [Windows Installer 3.1 (KB893803)]
    Software\ProgramItem0022 = [Security Update for Windows XP (KB896358)]
    Software\ProgramItem0023 = [Security Update for Windows XP (KB896423)]
    Software\ProgramItem0024 = [Security Update for Windows XP (KB896424)]
    Software\ProgramItem0025 = [Security Update for Windows XP (KB896428)]
    Software\ProgramItem0026 = [Update for Windows XP (KB898461)]
    Software\ProgramItem0027 = [Security Update for Windows XP (KB899587)]
    Software\ProgramItem0028 = [Security Update for Windows XP (KB899591)]
    Software\ProgramItem0029 = [Update for Windows XP (KB900485)]
    Software\ProgramItem0030 = [Security Update for Windows XP (KB900725)]
    Software\ProgramItem0031 = [Security Update for Windows XP (KB901017)]
    Software\ProgramItem0032 = [Security Update for Windows XP (KB901214)]
    Software\ProgramItem0033 = [Security Update for Windows XP (KB902400)]
    Software\ProgramItem0034 = [Security Update for Windows XP (KB904706)]
    Software\ProgramItem0035 = [Update for Windows XP (KB904942)]
    Software\ProgramItem0036 = [Security Update for Windows XP (KB905414)]
    Software\ProgramItem0037 = [Security Update for Windows XP (KB905749)]
    Software\ProgramItem0038 = [Security Update for Windows XP (KB908519)]
    Software\ProgramItem0039 = [Update for Windows XP (KB908531)]
    Software\ProgramItem0040 = [Update for Windows XP (KB910437)]
    Software\ProgramItem0041 = [Update for Windows XP (KB911280)]
    Software\ProgramItem0042 = [Security Update for Windows XP (KB911562)]
    Software\ProgramItem0043 = [Security Update for Windows Media Player (KB911564)]

    Software\ProgramItem0044 = [Security Update for Windows XP (KB911927)]
    Software\ProgramItem0045 = [Security Update for Windows XP (KB912919)]
    Software\ProgramItem0046 = [Security Update for Windows XP (KB913580)]
    Software\ProgramItem0047 = [Security Update for Windows XP (KB914388)]
    Software\ProgramItem0048 = [Security Update for Windows XP (KB914389)]
    Software\ProgramItem0049 = [Hotfix for Windows XP (KB914440)]
    Software\ProgramItem0050 = [Hotfix for Windows XP (KB915865)]
    Software\ProgramItem0051 = [Update for Windows XP (KB916595)]
    Software\ProgramItem0052 = [Security Update for Windows XP (KB917344)]
    Software\ProgramItem0053 = [Security Update for Windows XP (KB917422)]
    Software\ProgramItem0054 = [Security Update for Windows Media Player 8
    (KB917734)]
    Software\ProgramItem0055 = [Security Update for Windows XP (KB917953)]
    Software\ProgramItem0056 = [Security Update for Windows XP (KB918118)]
    Software\ProgramItem0057 = [Security Update for Windows XP (KB919007)]
    Software\ProgramItem0058 = [Security Update for Windows XP (KB920213)]
    Software\ProgramItem0059 = [Security Update for Windows XP (KB920670)]
    Software\ProgramItem0060 = [Security Update for Windows XP (KB920683)]
    Software\ProgramItem0061 = [Security Update for Windows XP (KB920685)]
    Software\ProgramItem0062 = [Update for Windows XP (KB920872)]
    Software\ProgramItem0063 = [Security Update for Windows XP (KB921398)]
    Software\ProgramItem0064 = [Security Update for Windows XP (KB921883)]
    Software\ProgramItem0065 = [Update for Windows XP (KB922582)]
    Software\ProgramItem0066 = [Security Update for Windows XP (KB922616)]
    Software\ProgramItem0067 = [Security Update for Windows XP (KB922819)]
    Software\ProgramItem0068 = [Security Update for Windows XP (KB923191)]
    Software\ProgramItem0069 = [Security Update for Windows XP (KB923414)]
    Software\ProgramItem0070 = [Security Update for Windows XP (KB923689)]
    Software\ProgramItem0071 = [Security Update for Windows XP (KB923980)]
    Software\ProgramItem0072 = [Security Update for Windows XP (KB924191)]
    Software\ProgramItem0073 = [Security Update for Windows XP (KB924270)]
    Software\ProgramItem0074 = [Security Update for Windows XP (KB924496)]
    Software\ProgramItem0075 = [Security Update for Windows XP (KB924667)]
    Software\ProgramItem0076 = [Security Update for Windows Media Player 6.4
    (KB925398)]
    Software\ProgramItem0077 = [Security Update for Windows XP (KB925902)]
    Software\ProgramItem0078 = [Security Update for Windows XP (KB926255)]
    Software\ProgramItem0079 = [Security Update for Windows XP (KB926436)]
    Software\ProgramItem0080 = [Security Update for Windows XP (KB927779)]
    Software\ProgramItem0081 = [Security Update for Windows XP (KB927802)]
    Software\ProgramItem0082 = [Update for Windows XP (KB927891)]
    Software\ProgramItem0083 = [Security Update for Windows XP (KB928255)]
    Software\ProgramItem0084 = [Security Update for Windows XP (KB928843)]
    Software\ProgramItem0085 = [Security Update for Windows XP (KB929123)]
    Software\ProgramItem0086 = [Security Update for Windows XP (KB930178)]
    Software\ProgramItem0087 = [Update for Windows XP (KB930916)]
    Software\ProgramItem0088 = [Security Update for Windows XP (KB931261)]
    Software\ProgramItem0089 = [Security Update for Windows XP (KB931784)]
    Software\ProgramItem0090 = [Security Update for Windows XP (KB932168)]
    Software\ProgramItem0091 = [Security Update for Windows XP (KB933729)]
    Software\ProgramItem0092 = [Security Update for Windows XP (KB935839)]
    Software\ProgramItem0093 = [Security Update for Windows XP (KB935840)]
    Software\ProgramItem0094 = [Security Update for Windows XP (KB936021)]
    Software\ProgramItem0095 = [Security Update for Windows Media Player 9
    (KB936782)]
    Software\ProgramItem0096 = [Security Update for Windows XP (KB938127)]
    Software\ProgramItem0097 = [Security Update for Windows Internet Explorer 7
    (KB938127)]
    Software\ProgramItem0098 = [Update for Windows XP (KB938828)]
    Software\ProgramItem0099 = [Security Update for Windows XP (KB938829)]
    Software\ProgramItem0100 = [Security Update for Windows XP (KB941202)]
    Software\ProgramItem0101 = [Security Update for Windows XP (KB941568)]
    Software\ProgramItem0102 = [Security Update for Windows XP (KB941569)]
    Software\ProgramItem0103 = [Security Update for Windows XP (KB941644)]
    Software\ProgramItem0104 = [Security Update for Windows Internet Explorer 7
    (KB942615)]
    Software\ProgramItem0105 = [Update for Windows XP (KB942763)]
    Software\ProgramItem0106 = [Update for Windows XP (KB942840)]
    Software\ProgramItem0107 = [Security Update for Windows XP (KB943055)]
    Software\ProgramItem0108 = [Security Update for Windows XP (KB943460)]
    Software\ProgramItem0109 = [Security Update for Windows XP (KB943485)]
    Software\ProgramItem0110 = [Security Update for Windows XP (KB944533)]
    Software\ProgramItem0111 = [Security Update for Windows Internet Explorer 7
    (KB944533)]
    Software\ProgramItem0112 = [Security Update for Windows XP (KB944653)]
    Software\ProgramItem0113 = [Security Update for Windows XP (KB946026)]
    Software\ProgramItem0114 = [Microsoft National Language Support Downlevel APIs]

    Software\ProgramItem0115 = [Windows Media Format Runtime]
    Software\ProgramItem0116 = [Windows XP Service Pack 2]
    Software\ProgramItem0117 = [ATI Catalyst Control Center]
    Software\ProgramItem0118 = [ATI HYDRAVISION]
    Software\ProgramItem0119 = [ATI Problem Report Wizard]
    Software\ProgramItem0120 = [PowerDVD]
    Software\ProgramItem0121 = [Nero 7 Essentials]
    Software\ProgramItem0122 = [ATI AVIVO Codecs]
    Software\ProgramItem0123 = [Microsoft Visual C++ 2005 Redistributable]
    Software\ProgramItem0124 = [Adobe Reader 8.1.2]
    Software\ProgramItem0125 = [FM Modifier 2.23]
    Software\ProgramItem0126 = [Microsoft .NET Framework 2.0 Service Pack 1]
    Software\ProgramItem0127 = [Max Payne 2]
    Software\ProgramItem0128 = [Realtek AC'97 Audio]
    .
    I KNOW ALL ABOVE A BIT LONG WINDED BUT I AM REALLY STRUGGLING PLEASE HELP

  • #2
    Hi Greg,

    I'm running out the door now so don't have time to work on this but I edited your post and took out your phone number, name, and mail address. In the future for your safety please don't post your phone or e-mail address online in a public forum as spammers will grab it and use it to send you junk mail.

    If you have to, take the card out and use the original for now so that you can use the PC and either myself or someone else will be by shortly to assist you.
    Need help with your computer problems? Then why not join Free PC Help. Register here
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    • #3
      Hi greg;
      Originally posted by greg290160
      the software disc which came with product adv me i have a radeon 2400 hd card is this correct as packaging states saphire 2400 hd pro
      That appears correct. Look here. http://www.sapphiretech.com/us/produ...gpid=185&grp=3

      While your there click on the Driver tab at the top of the page.
      RandyL
      We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.

      Get help with computer problems. Join Free PC Help here

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