Results 1 to 12 of 12

Thread: [Solved] Updating the AMD graphics driver

  1. #1
    Valued Donating Member
    Join Date
    Aug 2009
    Location
    East Sussex
    Posts
    729

    PC Experience:
    Some Experience


    Operating System:
    Windows 7- Home Premium

    Default [Solved] Updating the AMD graphics driver

    I used to be able to run Stellarium but now it tells me that my platform does not support the minimum required OpenGL 1.2 and to please update the graphics driver.
    Using speccy I find it refers toan Acer V22GHQL
    Using dxdiag it says an AMD 760G
    I am now thrown, which is it to be?
    Jim

  2. #2
    Administrator & Security Team Starbuck's Avatar
    Join Date
    Feb 2010
    Location
    Midlands, UK
    Posts
    4,338

    PC Experience:
    Very Experienced


    Operating System:
    Win7 Pro / Win8.1 Pro / Win 10 Pro / Linux Mint (Sonya)

    Default

    Hi Jim,

    please update the graphics driver.
    Using speccy I find it refers to an Acer V22GHQL
    Using dxdiag it says an AMD 760G
    Acer V22GHQL .... this is your Monitor.
    AMD 760G.... this is the chipset on your motherboard.

    When running Speccy on my laptop:



    the monitor is the top section on the graphics section, the integrated graphics is the bottom section.
    Last edited by Starbuck; 02-09-2017 at 12:08 AM.
    Member of:
    UNITE

  3. #3
    Valued Donating Member
    Join Date
    Aug 2009
    Location
    East Sussex
    Posts
    729

    PC Experience:
    Some Experience


    Operating System:
    Windows 7- Home Premium

    Default

    Thank you for ansering Starbuck, very gratifying.
    Speccy gave the following:-

    Graphics
    Monitor
    Name Acer V226HQL on AMD 760G (Microsoft Corporation WDDM 1.1)
    Current Resolution 1920x1080 pixels
    Work Resolution 1920x1032 pixels
    State Enabled, Primary, Output devices support
    Monitor Width 1920
    Monitor Height 1080
    Monitor BPP 32 bits per pixel
    Monitor Frequency 59 Hz
    Device \\.\DISPLAY1\Monitor0
    ATI video
    Manufacturer ATI
    Model video
    GPU RS780
    Device ID 1002-9616
    Subvendor Gigabyte (1458)
    Current Performance Level Level 0
    Die Size 64 mm≤
    Release Date 2009
    DirectX Support 10.0
    DirectX Shader Model 4.0
    OpenGL Support 2.0
    Driver version 8.56.1.16
    ROPs 4
    Shaders 40 unified
    Memory Type System
    Count of performance levels : 1
    Level 1

    Looking at that do I want a version later than Driver version 8.56.1.16 ?
    This is all very confusing for peeps like me.
    Jim.
    PS There isn't an option to update the graphics driver in device manager
    Last edited by mij; 02-09-2017 at 01:14 AM.

  4. #4
    Administrator KenB's Avatar
    Join Date
    Oct 2008
    Location
    Wirral UK
    Posts
    8,894

    PC Experience:
    Learning all the Time


    Operating System:
    XP / Vista / Win 7 / Win 8 / Win 10

    Default

    Hi Jim,

    Go back to Device Manager.
    Click the > next to Display Adapters - right click your Video Adapter > select "Update Driver"
    Make sure you have an internet connection.
    Let Windows look for a driver automatically

    This doesn't always produce a positive result - but it is worth a try as a first step.
    For those who understand, no explanation is needed.
    For those who do not understand, no explanation is possible.


    MiniToolBox
    Network Test
    Wireless Test

  5. #5
    Valued Donating Member
    Join Date
    Aug 2009
    Location
    East Sussex
    Posts
    729

    PC Experience:
    Some Experience


    Operating System:
    Windows 7- Home Premium

    Default

    Quote Originally Posted by KenB View Post
    Hi Jim,

    Go back to Device Manager.
    Click the > next to Display Adapters - right click your Video Adapter > select "Update Driver"
    Make sure you have an internet connection.
    Let Windows look for a driver automatically

    This doesn't always produce a positive result - but it is worth a try as a first step.
    Ok, I did that but it would not display the page it should be. It displayed a page similar to the one displayed when I updated the driver I found on the net. I corrected it then as I did today, by restoring to a previous date.
    A BTW was that it displayed Stellarium ok but nothing else. There must be something wrong with the driver?
    Jim

    O

  6. #6
    Valued Donating Member
    Join Date
    Aug 2009
    Location
    East Sussex
    Posts
    729

    PC Experience:
    Some Experience


    Operating System:
    Windows 7- Home Premium

    Default

    I am wondering if I may have contacted something. A site I frequent (wetcanvas) has been hacked by an adult ****ographer. But it only is affective with an updated driver.
    Jim.

  7. #7
    Administrator KenB's Avatar
    Join Date
    Oct 2008
    Location
    Wirral UK
    Posts
    8,894

    PC Experience:
    Learning all the Time


    Operating System:
    XP / Vista / Win 7 / Win 8 / Win 10

    Default

    This link takes you to the AMD site. - click here
    If you get re-directed let us know.

    There is a "Automatically Detect and Install Your Driver" button.
    For those who understand, no explanation is needed.
    For those who do not understand, no explanation is possible.


    MiniToolBox
    Network Test
    Wireless Test

  8. #8
    Valued Donating Member
    Join Date
    Aug 2009
    Location
    East Sussex
    Posts
    729

    PC Experience:
    Some Experience


    Operating System:
    Windows 7- Home Premium

    Default

    Thank you for responding so quickly.
    I have tried what you said and got a different response from that previously. I got:-

    Error 182. AMD installer cannot properly identify the AMD graphics hardware.

    I havie tried following their advice on this matter but soon got lost. The steps they expect me to take are too large for this non-techie guy.
    Jim

  9. #9
    Valued Donating Member
    Join Date
    Aug 2009
    Location
    East Sussex
    Posts
    729

    PC Experience:
    Some Experience


    Operating System:
    Windows 7- Home Premium

    Default

    Victor Meldrew mode:
    " I don't believe it "!!!
    I thought I'd try to get an image of both pages that the attempted update displayed. When I tried it, it worked on both pages, Stellarium AND my daily viewings.
    When I tried the site you suggested I got the error 182 but before that it downloaded and installed what I thought were the correct drivers. Hence I was disapointed to see the 182 error. But it must have installed something as it now works. Yippee! I am leaving it well alone.
    Thanks very much.
    Jim.

  10. #10
    Administrator & Security Team Starbuck's Avatar
    Join Date
    Feb 2010
    Location
    Midlands, UK
    Posts
    4,338

    PC Experience:
    Very Experienced


    Operating System:
    Win7 Pro / Win8.1 Pro / Win 10 Pro / Linux Mint (Sonya)

    Default

    Glad to hear that everything is sorted and running properly.
    I'll mark this thread as 'Solved'.

    Safe surfing.
    Member of:
    UNITE

  11. #11
    Valued Donating Member
    Join Date
    Aug 2009
    Location
    East Sussex
    Posts
    729

    PC Experience:
    Some Experience


    Operating System:
    Windows 7- Home Premium

    Default

    Yes, it certainly is solved!
    Thank you very much.
    jim

  12. #12
    Administrator KenB's Avatar
    Join Date
    Oct 2008
    Location
    Wirral UK
    Posts
    8,894

    PC Experience:
    Learning all the Time


    Operating System:
    XP / Vista / Win 7 / Win 8 / Win 10

    Default

    That's good to hear Jim
    For those who understand, no explanation is needed.
    For those who do not understand, no explanation is possible.


    MiniToolBox
    Network Test
    Wireless Test

Similar Threads

  1. [Solved] Windows not updating
    By Richard Wright in forum Windows 7
    Replies: 36
    Last Post: 29-09-2015, 01:29 PM
  2. Replies: 20
    Last Post: 12-04-2013, 10:42 AM
  3. [Solved] ati graphics driver problem
    By neilsnoxell in forum Windows XP
    Replies: 3
    Last Post: 05-02-2012, 11:19 PM
  4. Updating graphics card
    By ShortEnglishman in forum Graphics Cards
    Replies: 2
    Last Post: 02-01-2011, 06:27 PM
  5. Ati graphics driver
    By Parklife63 in forum Software
    Replies: 1
    Last Post: 14-03-2010, 09:47 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •