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cannot use dvd/cd or transfer phone pics to w10 pc

12tom

FPCH Member
Joined
Oct 19, 2011
PC Experience
PC Illiterate
DVD/pc tray will only open after repeated attempts but no activity on screen and tray light goes out after 60 secs.

I cannot transfer the pics on my phone to my w10 pc.

Both are recent issues for say 4 weeks.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Hi Tom,

I need answers to two questions please .......

If you connect your phone to the computer using a USB cable - can you locate the pics on the phone ?
If so - how are you trying to transfer them ?

Do this please -
In the Search Box [ bottom left of screen] type - system restore - hit Enter
you will see this:
1606436796345.png

Click on "System Restore" shown in the shaded box.

Then click "Next"

You should see the stored Restore Points.
Do any go back to before the start of your problem ?
 
Last edited:
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