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cannot use dvd/cd or transfer phone pics to w10 pc


FPCH Member
Oct 19, 2011
PC Experience
PC Illiterate
DVD/pc tray will only open after repeated attempts but no activity on screen and tray light goes out after 60 secs.

I cannot transfer the pics on my phone to my w10 pc.

Both are recent issues for say 4 weeks.


Oct 19, 2008
Wirral UK
PC Experience
Very Experienced
Hi Tom,

I need answers to two questions please .......

If you connect your phone to the computer using a USB cable - can you locate the pics on the phone ?
If so - how are you trying to transfer them ?

Do this please -
In the Search Box [ bottom left of screen] type - system restore - hit Enter
you will see this:

Click on "System Restore" shown in the shaded box.

Then click "Next"

You should see the stored Restore Points.
Do any go back to before the start of your problem ?
Last edited:
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