• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.
  • Welcome to Free PC Help, a free PC Help forum to get help with your computer problems.

    Free PC Help is a community that offers free computer help and support for all users, all ages, worldwide.

    In order to start asking questions or contribute on someone else's post you will first need to register. Don't worry - it's quick and easy and once you have registered you will have instant access to the entire forum.

    If you do decide to join the forums you will not have the option to send Private Messages [ PMs ] or add a Signature until you have made 5 posts or more. This is an attempt to try to stop Spammers using the PM system or adding links to their Signature.

Can't Download McAfee Total Protection Successfully

jimbo264

FPCH Member
Joined
Feb 9, 2008
Messages
12
Location
Jersey
PC Experience
Beginner
Operating System
Windows Vista - Home Premium
#1
Hey guys. Some weeks ago I purchased McAfee Total Protection Three User. Following instructions I got as far as downloading it into downloads, then every time I try to double click this... all PC comes up with is a message trying to contact McAfee and the usual whirling Vista circle .... forever. I usually end up giving up.
In contrast I have downloaded this package successfully with no problem.
Do you think this is something to do with the settings I have on my PC.
I have Acer Veriton M464 running Vista.
Any comments would be appreciated as I'm running without protection.
 

jimbo264

FPCH Member
Joined
Feb 9, 2008
Messages
12
Location
Jersey
PC Experience
Beginner
Operating System
Windows Vista - Home Premium
#2
In addendum to my original post. What I meant to say was that I had managed to download this package successfully on my Laptop.
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Messages
4,396
Location
Midlands, UK
PC Experience
Very Experienced
#3
Hi jimbo264

When you say:
as I'm running without protection.
Do you mean that you have already uninstalled the old security program or that it is out of date?
You need to uninstall any AntiVirus program you have, before trying to install another one.
What protection did you have before?
and how long have you been running the system without protection?
Have you tried copying the successful download to a disc or usb stick and trying to install it that way?
 

jimbo264

FPCH Member
Joined
Feb 9, 2008
Messages
12
Location
Jersey
PC Experience
Beginner
Operating System
Windows Vista - Home Premium
#4
Hi. Sorry for not getting back for so long. Work calls.... To answer your questions... I previously had McAfee Internet Security 3 User for the last year. When it finished I tried to obviously find best deal and was offered McAfee Toal Protection 3 User. My laptop downloaded it no problem from same room (i.e. same IP adress) That's why I know that my problem with this is my settings with my PC. With my laptop McAfee automatically removed the previous programme. But with my main PC I still get this constantly whirling message "trying to contact McAfee" That's why I suspect it's the settings on my PC thats the problem. I removed previous progarmme on PC thinking that was hindering the download. I haven't tried to put on cd but I get the impression that wouldn't make a difference because laptop did the job no promblem. I'm not the best on PC's so any help would be appreciated Jimbo.
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Messages
4,396
Location
Midlands, UK
PC Experience
Very Experienced
#5
Hi Jim,

Ok, let's take a closer look at your system and see if we can spot anything:

  • Download OTL to your desktop.
    right click on the link and select 'Save Link/Target As'.

    if you have problems, try this download link:
    OTL
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check
.

.


  • Now copy the lines below.

    netsvcs
    msconfig
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    CREATERESTOREPOINT


  • right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste.


    .
  • Click the Run Scan button.


  • Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them with your next reply.

If the files are too big to post here, add them as attachments.

Thanks