• Welcome to Free PC Help, a free PC Help forum to get help with your computer problems.

    Free PC Help is a community that offers free computer help and support for all users, all ages, worldwide.

    In order to start asking questions or contribute on someone else's post you will first need to register. Don't worry - it's quick and easy and once you have registered you will have instant access to the entire forum.

    If you do decide to join the forums you will not have the option to send Private Messages [ PMs ] or add a Signature until you have made 5 posts or more. This is an attempt to try to stop Spammers using the PM system or adding links to their Signature.

  • Due to the complexity and risks involved our formally trained malware staff will be the only ones allowed to help with malware removal advice. Thank you.

Can't remove files found with Adwcleaner

ONY

Free PC Help Contributor
Joined
Mar 25, 2008
Location
UNITED KINGDOM
PC Experience
Some Experience
Hi,
i scanned my computer and when scanning with the Adwcleaner there are 2 registry files called KLM\SOFTWARE\CLASS.....(can't read the rest of the file and nothing shows up in the 'quarantine' part). I hit the clean button but those 2 files just won't disappear. I have scanned using 'Junkware removal tool, Malwarebytes (which don't show anything), CCleaner, then the Adwcleaner (which is where those 2 files are showing up). Any help would be much appreciated thanks. I am using Windows 8.1 on a HP Pavilion Laptop.
 

ONY

Free PC Help Contributor
Joined
Mar 25, 2008
Location
UNITED KINGDOM
PC Experience
Some Experience
I was given a few different scans to run through on another forum Starbuck.

I used these in order (although obviously for anyone reading this, i was told to use these steps for MY particular problem. So it's not advised people just randomly use these unless someone with knowledge has instructed you to do so)

FRST, CCleaner, Adware removal tool, ZHP, Security check, Adwcleaner.
 
Top Bottom