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Can't turn off Desktop

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
Messages
412
PC Experience
Some Experience
#1
I run an HPENVY23 desktop with Windows 8.1
I cannot turn off at start/shut down menue.
I also tried to turn off from the switch at top right hand which only put the PC to sleep.
After I post this thread am going to try again with top right hand switch and then if no good will pull the plug.
Any help much appreciated!
Ray
 

Rustys

Visiting Staff
Joined
Aug 28, 2017
Messages
73
Location
Here since I am not there
PC Experience
Some Experience
#2
Have you tried Alt+F4?

May have to try it a few times if there are open programs it will bring up the power/sleep dialog box. From there you should be able to scroll through the list to locate Shut Down.
I cannot turn off at start/shut down menue.
What happens when you attempt shutting down from the menu?
 

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
Messages
412
PC Experience
Some Experience
#3
Thanks for your reply.
I have used the age old 'pull plug out of wall wait 30 seconds and turn back on' and it works!!
Next time i will try your suggestion.
Ray
 

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
Messages
412
PC Experience
Some Experience
#4
oh by the way Rustys when I tried turning off from Start menu NOTHING HAPPENED
Ray