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Critical process died


New member
Mar 21, 2021
PC Experience
Some Experience
Hi everyone, I seem to never have any look with my PC, recently installed a windows 10 feature update and after a bit my fans started to go really fast, shut it down as normal but now when I switch on I get a blue screen saying critical process died.

My specs:

i7 10700k
Rog Strix Z480-F Gaming Mobo
16gb DDR4 Vengeance Pro
Cooler Master ML249R Water cooling
Asus Strix 1070ti Graphics card
1tb M.2

I have tried a startup repair, system restore, uninstall updates and reset this PC all fail U also have a USB windows recovery stick but it refuses to boot to it

I'm now totally lost as what is the problem and how to fix.

Any suggestions would be most appreciated.

I'm pulling my hair out trying to find the cause.

Thanks in advance for your help.


Oct 19, 2008
Wirral UK
PC Experience
Very Experienced
Hi - sorry, I missed your original post :(

Can you get to a command prompt?

A recent M$ update has caused havoc on many machines.
Take a look at what Starbuck posted here - click here
If you can access a command prompt try uninstalling kb:5000802
At the prompt type ......... wusa /uninstall /kb:5000802 ...... hit Enter [ space before each / ]

Also run sfc /scannow ......... there is a space after sfc
This really needs to be done via elevated command prompt.

have a USB windows recovery stick but it refuses to boot to it
If you can access the BIOS [ UEFI] look for an option to Boot From USB and move this to the top of the Boot Order.
You will need to Save & Exit [ usually F10 ]
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