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ESET NOD32 False Positive - Adobe CS3

AdvancedSetup

FPCH Long Term Member
Joined
Jan 9, 2008
Messages
819
Location
34° 12' 35" N, 118° 29' 21" W
#1
NOD32 3.0 messing up Adobe CS3 applications (false positives)


ESET NOD32 False Positives
Re: Today's blunder - Official fix/apology/reassurances??
Hello,

we are very sorry for the problems you have experienced with one of the recent updates. The root of the problem was a problematic section in the code that emerged just recently. It was not a typical false positive, such as a wrong signature or heuristics triggering an alarm on benign files. I can assure you that we do make tests before releasing updates to prevent false positives from occuring. In this case, the alarm was triggered under specific circumstances varying from computer to computer (ie. a specific file flagged on one computer was not flagged on each other). Right now we are preparing a knowledge base article concerning this issue. Those who are experiencing problems should follow these instructions:

- restart the computer in Safe mode (press F8 several times before the Windows logo appears)
- delete the file C:program FilesESETESET Smart Securityem002_32.dat
- delete the folder C:Documents and SettingsAll UsersApplication DataESETESET Smart SecurityUpdfiles or If you have Windows Vista delete the folder C:UsersAll UsersESETESET Smart SecurityUpdfiles
- delete all files in the folder C:Documents and SettingsAll UsersApplication DataESETESET Smart SecurityCharon or
- restart the computer
- start Windows in normal mode and update ESET Smart Security/ESET NOD32 Antivirus by hitting the button „Update virus signature database“

Note: Windows Vista uses the folder "Users" instead of "Documents and Settings"
 
Last edited:

Seth

FPCH Long Term Member
Joined
Dec 17, 2007
Messages
2,268
Location
Canada
Operating System
Windows Vista - Home Premium
#2
Welcome to the computer world and the millions of nuances,

Good job Eset for being honest, rather than make up some BS excuse.
 

JEBWrench

FPCH Member
Joined
Jan 8, 2008
Messages
309
Location
Aperture Science
PC Experience
Operating System
Windows XP - Media Center Edition
#3
Though I get a kick out of seeing in that thread later a bunch of excuses for deleting users' inboxes. :D

(It wasn't us. We don't do inboxes. Nope. You deleted them yourself.)