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fairly hard to explain problem HELP PLEASE

Edwardo Dicaprio

FPCH New Member
Joined
Apr 22, 2008
Messages
2
#1
Ok hi, i bought my computer a year ago from ebay, it was working perfectly for a good while, its a dell gx270, i recently re installed windows xp professional. i had lots of problems i didnt realise that drivers and things needed to be installed but i found all of them and it worked perfectly for 2 days.

at that time i had 2 os's, one working well, one not at all.
then i installed a game (poker fun club) and it asked me to restart, i agreed, it restarted normally, until it got to the loading screen just before the login, and i got error code: c00021a (fse) 0xc0000142 (0x00000000 0x00000000)

i know what that is roughly something to do with winlogon corruption and something. there was nothing i could do to get in to windows, i tried safe mode, last good config, other safe mode types (command prompt) i couldnt and still cant repair windows, and i cant format the disc and write over it, thats the problem.

so i installed windows again so now i have 3 os's 1 working 1 not for any apparant reason but i already knew that, and one that has error code c000021a, on the one which i used for 2 days i have all my music my documents and a very important piece of english coursework, i do have a paper copy of the coursework but i really dont want to have to type it out again, is there any way i can either get the other os working again, or get the data from it off and onto anything else, one of the other os's or my mp3 player (20gb) or maybe my family pc, but if possible i really dont want to mess around with that incase something goes wrong as it probably will.

please help if can think of anything that i can do, if not thanks very much for reading and taking interest anyway,

Thanks, Edwardo.













Hi i only have 1 40gb hard drive, does that scanner scan the other os systems aswell as the one i am on?
 
Last edited:

maynardvdm

FPCH Long Term Member
Joined
Feb 7, 2007
Messages
3,117
Location
South Africa
#2
Hi Edwardo

How many Hard drives do you have? And its all 3 Windows XP?

What i would do first is boot to the os that is working and do the following scans and when you are finshed we will look at getting all your data sorted and getting rid of the two thats not working, but first do this :

Your computer could be infected with Malware.

Malware is the term used to describe computer infections such as Adware, Spyware, Viruses, and Trojan Horses.
You will need to run at least two malware scanners as well as an Antivirus scanner that are listed in the following instructions.
Anti-Malware and Anti-Virus scanners perform different tasks.
The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection.
Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 30 and 90 minutes.
The Eset online scan should take between 1 and 3 hours.
In most cases, these scans will suffice to clean and disinfect your computer.

For best results print the following instructions and bookmark this Web page
To keep this guide printer-friendly, use your cursor to highlight the contents below.
From your browser select File - Print and in the printer dialog box under "Print range"
click the Selection choice to print out these instructions for removal of malware.




----------------------------------------------------------------------------------------------------------------------
  • Follow these instructions carefully.
  • Download ATF-Cleaner from Snapfiles.com to remove "junk" files from your computer that may contain malware.
  • You can also download it from Majorgeeks.com
  • When you run ATF-Cleaner, check the items as shown below for Main.
  • For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  • NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  • Then click on "Empty Selected".
.



----------------------------------------------------------------------------------------------------------------------
  • Install and run the free version (not the Professional version) of SUPERAntiSpyware from SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!
    • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    • You do not have to send them your e-mail address, just click next.
    • You can leave the automated check for updates on.
    • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    • DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
    • On the Top Left select the Scan your computer button.
    • Make sure there is a CHECK MARK on all Fixed Drives.
    • Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so.
    ----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------
  • Disable your internet security by right clicking on its icon (usually located in the system tray next to the time display) and choosing "Exit", "Disable", or "Shut Down".
  • Run an online scan with Eset from Free Virus Scan: Use ESET's Online Antivirus Scanner
  • You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
  • Accept the terms and click "Start".
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
  • Click "Start" to begin the scan.
  • When completed restart your computer
Make sure your internet security is enabled, and then please return to Free PC Help and tell us how the computer seems to be operating.
At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.
 

maynardvdm

FPCH Long Term Member
Joined
Feb 7, 2007
Messages
3,117
Location
South Africa
#3
Ok hi, i bought my computer a year ago from ebay, it was working perfectly for a good while, its a dell gx270, i recently re installed windows xp professional. i had lots of problems i didnt realise that drivers and things needed to be installed but i found all of them and it worked perfectly for 2 days.

at that time i had 2 os's, one working well, one not at all.
then i installed a game (poker fun club) and it asked me to restart, i agreed, it restarted normally, until it got to the loading screen just before the login, and i got error code: c00021a (fse) 0xc0000142 (0x00000000 0x00000000)

i know what that is roughly something to do with winlogon corruption and something. there was nothing i could do to get in to windows, i tried safe mode, last good config, other safe mode types (command prompt) i couldnt and still cant repair windows, and i cant format the disc and write over it, thats the problem.

so i installed windows again so now i have 3 os's 1 working 1 not for any apparant reason but i already knew that, and one that has error code c000021a, on the one which i used for 2 days i have all my music my documents and a very important piece of english coursework, i do have a paper copy of the coursework but i really dont want to have to type it out again, is there any way i can either get the other os working again, or get the data from it off and onto anything else, one of the other os's or my mp3 player (20gb) or maybe my family pc, but if possible i really dont want to mess around with that incase something goes wrong as it probably will.

please help if can think of anything that i can do, if not thanks very much for reading and taking interest anyway,

Thanks, Edwardo.













Hi i only have 1 40gb hard drive, does that scanner scan the other os systems aswell as the one i am on?
Hi Edwardo please click on reply and dont edit your original post as we will not know if you edit a post, so rather reply.

The scanners scan the whole drive, it doesnt matter how many os you have on it. If it is in partitions then make sure you select all partitions when scanning.

BTW is the hard drive partioned or not?
 

Edwardo Dicaprio

FPCH New Member
Joined
Apr 22, 2008
Messages
2
#4
Ok i have done that, still the same.

i completed those tests, the superantispyware one found 10 adware files, but still the os that i need to get back onto or access has the same problem (c000021a)

no my hdd isnt partitioned thanks any other ideas i really need to get my coursework and music and other homework, thanks.
 

maynardvdm

FPCH Long Term Member
Joined
Feb 7, 2007
Messages
3,117
Location
South Africa
#5
Ok as your hdd is not partitioned then you should be able to see all the files on the drive from the one os which is working.

Go to start then click on search and type the file name you are looking for.

Post back here for any further instructions.