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Forgotten password in Internet Explorer

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
Hi to all, I got a new cellphone and I forgot to get my login info for Facebook and my other yahoo mail account. Now I cant access either of those on the new phone. Is there a recovery tool I could use to logon to them? I cant even get to them on the desktop , I didn't use the auto fill in feature. I have tried a lot of things but none are working for me. I can get this website
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Hi,
Re FaceBook
If you try accessing F-B by your new phone you should e able to use your email address and password [ which you don't know ]
Attempt a login [ use any password ]
F-B will obviously reject the login.
You should be able to request a CODE to be sent to your email or text to your phone.
You can use this to log in and create a new password.

I don't understand why you can't access F-B or your email on the desktop.
If nothing had changed surely you would go straight through to the site ?
Or did you log in each time ?

Yahoo Mail
Go here - click here
You can reset your password from here.
They will send a verification code to your phone.
 

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
Thanks for your reply, could the problem be because I used Internet Explorer and didn't use the auto fill in. I can find other passwords that I used auto fill in for.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
could the problem be because I used Internet Explorer and didn't use the auto fill in.
You usually get an option for Windows to remember passwords as you sign in.
If you selected "no" then you have to type in the password each time.

You haven't said if you had any success with Yahoo Mail or Face Book.
 

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
I still cant get on Yahoo Mail or Facebook , I even a few password recovery downloads but because I didn't save those passwords they couldn't be found. I am tying on IE, Yahoo and Chrome even the suggestion you gave doesn't help.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
The sign in helper [ Yahoo link I posted ] should get you back in if you know your email address [ or mobile number if you have it associated with your account ] - click here

How far do you get with the accout recovery link?

Do you know your Yahoo email address ?

I checked here and you didn't use a Yahoo email to register with us.

========================

Try this link to regain access to Face Book
click here
 
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jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
The Facebook and Yahoo account I cant access are ++++++@yahoo and same on Facebook. The problem is I got a new phone and they wouldn't port my old number , I don't remember the password to either account. I don't have access to the old phone number and I cant get them to send a reset link to my new number.
 
Last edited by a moderator:

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
I removed your email address - not a good idea to post it in open forums.

Did you get this far with Yahoo ? - click here
Try the last option.

You should see this :
1603913072983.png
 
Last edited:

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
Thanks for removing my email address, I don't have an alternate email address, just the tg**l .
 

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
This is the message I get , I don't get one to enter my new phone .


t@ com

Do you have this phone?

We will send a verification code to

Top of Form​
(42**) ***-**70

Message and data rates may apply

Bottom of Form​
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
I assume that is your old phone which you don't have?

The only other option I can think of is to sign up for a "Support Package"
This is $4.99 / month BUT you may be able to cancel after you have gained access to your account again.

click here

If you give them a call you can find out if you are "tied in" for a set period.

It may be worth looking at.

Once you have your email account again you can get an access code from F-B sent to it.
 
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