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Hardware or USB problem - help!

natalies

FPCH New Member
Joined
Feb 17, 2007
Messages
2
#1
I've had a Mesh PC for about 4-5 years now and all has been fine until recently I bought a new printer and a new camera. Have tried to connect both within space of few months but PC doesn't seem to recognise the new camera/printer. When I connect camera a new hardware search starts and carries on for ages but then says the hardware hasnt' been installed properly and I can't download photos from camera. I sent the camera back thinking it was a fault with the camera hardware and have just been sent a new one - same problem occurs. Also printer the same. It won't recognise the printer fully and therefore I can't install it for use. We had some builders in recently and now I'm wondering if the dust has affected the usb ports or perhaps my PC is just too old? Any suggestions would be gratefully received!!!
 

Jamey

FPCH Member
Joined
Jan 21, 2006
Messages
333
Location
Telford, UK
#2
I'd recommend unplugging all but the essential peripherals to your computer. So keep your monitor, keyboard and mouse plugged in and then turn on your computer. When it has loaded fully, plug in your camera to one of the USB ports. Watch what happens.

If it goes through the same unsuccessful process, read this article: Troubleshooting Device Conflicts with Device Manager

It tells you everything you need to know about devices and the Device Manager. Try uninstalling the drivers for your camera within the Device Manager, disconnect the camera and plug it in again.

Failing that, try the camera on another computer to see if it is your computer or the camera at fault.