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Hotmail sign in problem!

RoyPks

FPCH Member
Joined
Feb 5, 2015
Messages
58
PC Experience
Beginner
#1
Starting today, whenever I open my email account I am asked to sign in even when I have ticked the keep me signed in box.
Some setting has changed but have no idea where to look.
Help appreciated.
 

KenB

Administrator
Joined
Oct 19, 2008
Messages
9,245
Location
Wirral UK
#2
Hi,

Is it only Hotmail where this happens or is it on other sites that need a login ?
Do you have Cookies set to be deleted every time you shut down ?

Have you tried a different browser ?
 
Last edited:

RoyPks

FPCH Member
Joined
Feb 5, 2015
Messages
58
PC Experience
Beginner
#3
Thanks for reply, it only happens for Hotmail, just tried Hotmail via Edge instead of Google and that is fine.
 

KenB

Administrator
Joined
Oct 19, 2008
Messages
9,245
Location
Wirral UK
#4
just tried Hotmail via Edge instead of Google and that is fine.
Google browser ??
It sounds like a corrupt cookie in your usual browser.
I am assuming that this is Chrome.

  1. Open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," click Content settings.
  5. Click Cookies.
  6. Under "All cookies and site data," search for Hotmail.
  7. To the right of the site, click Remove
When you login again the cookie will be replaced.

If you are not using Chrome please clarify which is you usual browser.
 

RoyPks

FPCH Member
Joined
Feb 5, 2015
Messages
58
PC Experience
Beginner
#5
Yes browser is Chrome, I have done what you suggested but things still the same, need to sign in every time.
 

KenB

Administrator
Joined
Oct 19, 2008
Messages
9,245
Location
Wirral UK
#6
Hi,
Login to Hotmail as normal.
Make sure the "Remember Me" is checked.
Logout.

Then shut down and re-boot.
Use the instructions above to check to see if the Hotmail Cookie is in the folder.
Is it ?
Do you still need to login ?


Go to the Search box [bottom left of screen] and type in ..... services ...hit Enter
Scroll down to "Microsoft Account Sign in Assistant"
Is this service started ?