• Welcome to Free PC Help, a free PC Help forum to get help with your computer problems.

    Free PC Help is a community that offers free computer help and support for all users, all ages, worldwide.

    In order to start asking questions or contribute on someone else's post you will first need to register. Don't worry - it's quick and easy and once you have registered you will have instant access to the entire forum.

    If you do decide to join the forums you will not have the option to send Private Messages [ PMs ] or add a Signature until you have made 5 posts or more. This is an attempt to try to stop Spammers using the PM system or adding links to their Signature.

HP envy 4500 colour problems

joddle

Free PC Help Contributor
Joined
Jan 5, 2011
Location
Spain
PC Experience
Some Experience
Have had my HP Envy 4500 printer for just over a year and all has been OK up until now when today the colour won't print correctly - its like there is simply no definition to the pictures and that colours are all wrong - they look like they are also a bit smudged. The test prints from the HP software look OK but when I print a photo or a simple picture the quality is dire - not at all usable.

Thinking it was an ink problem I have been and bought a new genuine HP cartridge but the problem still persists.
Have tried the auto cleaning routine but to no avail - its as bad as ever.
Have reset to factory and tried again - still no better.
Have tried printing from different PCs and different software packages but the result is always the same

Before I chuck it in the bin is there anything else I could be looking look at?
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Hi,

Have you tried removing the driver software and re-installing them ?
 

joddle

Free PC Help Contributor
Joined
Jan 5, 2011
Location
Spain
PC Experience
Some Experience
Hi,

Have you tried removing the driver software and re-installing them ?
I have now but it made no difference - however on installing that I got a message about the ink levels for the black cartridge which had previously shown as OK - looks like that may be at least part of the problem - on taking it out I noticed there was no black ink at the jets - even when applying a damp tissue so a new one will be fitted tomorrow to see.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Let us know how you get on.

I had a Canon printer one time and the nozzles were always drying up.
I ended up dumping the printer and was given a really old Epson - which is still working fine :)
 
Top Bottom