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HP ENVY 5530 Scanning Issues

A Bit Annoyed

FPCH Member
Joined
Jan 16, 2016
PC Experience
Some Experience
My Dad uses this printer with a Windows 10 laptop. When he scans, the image which comes up is readable, but covered in thin green,blue and purple stripes. He says the menu options which come up are not "preview" as normal, but something else (he couldn't remember) . Can anyone advise on a fix for this, please?
 
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