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Mesh and xp/vista problems

paulwenman

FPCH New Member
Joined
Apr 4, 2009
Messages
2
PC Experience
Some Experience
Operating System
Windows Vista - Ultimate
#1
Long story, will try to be brief.

We have a MESH dual 64 bit (AMD Athlon) machine, originally came with WIndows XP Media, about three years ago. Last June Auto Update installed SP3 and our machine fell off the wall and woudn't boot. After hours of free help fro Microsoft in India, they concluded it was due to an incompatibility with the ROM - apparently a known proble with HP machines, but also the MESH AMD 64 bit processor. MS suggested I back up data and re-install XP with SP2, but not SP3. I rejected this advice. After hours of web searching I found the only way to boot was with a flash drive connected. But the nachine ran slowly, IE was crippled and we weren't happy.

Took this up with Microsft UK and elevated it to Corporate Legal Affairs. They admitted the problem is due to SP3 but refused to help, initially. Anyway, after months of emails, phone calls and threats I managed to get a deal: MS would give us a free Vista Ultimate, pay for the installation, restoration of our data and programmes and home network and would offer 2-3 free software packages as compensation. We accepted this as a minor miracle. This was last autumn.

After more months of waiting for software to arrive fro the US(!!) and for a software engineer to be appointed, we finally got our new system installed about 5 weeks ago. This was after the engineer ran a MS piece of software that tests hardware for Vista incompatibiities. None were identified. Although it seemed to work, however, we got periodic blue screens and the odd boot up problem and videos and graphics were slow. The engineer found no significant Events to explain the probles. BUt they found that our TV card would not work because there are no Vista drivers. they also found the vieo drivers needed to be updated. Minor grumbles at this stage. But then, about 1.5 weeks ago the system failed to boot at all, even in Safe mode - it simply asked that we re-install Vista. At this point we called in our engineer again.

They have inspected it and after checking their own installation history are satisfied that they have done everything correctly and conclude that there is a hardware problem - either a failure or an incompatibility. They now will not investigate further with £95/hour. I have reportede this to MS who will no doubt say that they have paid the engineer and provided everything they committed to. But the 'solution' has not worked and I am left the oinnocent victim, with no computer.

Are there any technical possibilities here and what would you suggest I do otherwise?

Thanks for any suggestions.

Paul
 

Match

Free PC Help Tech Member
Joined
Jan 29, 2009
Messages
740
#2
Hi Paul

OK then,

Lets get this right, apart from all the other problems you've had you now have a PC that wont Boot.

can you tell us how far it gets? do you get a 'Beep' then loads of post screens (Black and white text), then the Windows Vista loading screen before ether getting the log in, or desktop screen? (obviously you Don't get them all as it wont Boot)

and could you tell us the model of the Machine.

p.s. the bit about free copy of Vista cause XP SP3 wouldn't work I don't believe, something from Microsoft for free, that's got to be fiction and an engineer to install it :crazy: I only have dreams about things like that ;)
 

Tootech

FPCH Member
Joined
Oct 16, 2008
Messages
1,618
#3
Thats quite a story, and getting Microsoft to deal with it deserves a medal I think.

The only way I can think to be sure your system will work is to install XP Home, including SP3 - thats what you had before, albeit with Media add ons.

A 3 year old machine was designed and built before Vista was around. There may be unsforseen incomatibilities with the Vista operating system.

If there is a hardware fault it could be difficult to track down - memory or hard drive are easy to diagnose, but anything at board level on a lappy would really need a specialist laptop company or Mesh involved to check it out.

It's not what you want to hear, but I'd go back to XP and try that, although I guess that will end up costing you money. If that's not an option, I'd be tempted to move on and invest in a newer machine.
 

paulwenman

FPCH New Member
Joined
Apr 4, 2009
Messages
2
PC Experience
Some Experience
Operating System
Windows Vista - Ultimate
#4
Thanks Match,

First, the boot up progress -
can you tell us how far it gets? do you get a 'Beep' then loads of post screens (Black and white text), then the Windows Vista loading screen before ether getting the log in, or desktop screen? (obviously you Don't get them all as it wont Boot)
.
We get to the Windows Vista loading screen, but its very faded and the progress bar doesn't move. On re[peated attempts we have been prompted to load the Vista installation disc. Unfortunately the PC is now with the engineers awaiting my decision on whether to pay for hardware checks or not, so I can not give you much more info on the boot process at this stage.

PC spec as below from Mesh user profile, except of course Windows Vista Ultimate (x64):


specification for mesh computer SO_18516-001

BIOS
American Megatrends Inc.
CDRW/DVD/CDROM
SONY DVD RW DW-G120A
Chipset
nForce HyperTransport Bridge
nForce Memory Controller
nForce Memory Controller
nForce Memory Controller
nForce Memory Controller
nForce Memory Controller
nForce Memory Controller
nForce4 HyperTransport Bridge
PCI standard host CPU bridge
PCI standard host CPU bridge
PCI standard host CPU bridge
PCI standard host CPU bridge
PCI standard ISA bridge
PCI standard PCI-to-PCI bridge
PCI standard PCI-to-PCI bridge
PCI standard PCI-to-PCI bridge
PCI standard PCI-to-PCI bridge
PCI standard PCI-to-PCI bridge
PCI standard PCI-to-PCI bridge
PCI standard RAM Controller
Silicon Image SiI 3132 SoftRaid 5 Controller
Standard Dual Channel PCI IDE Controller
Standard Dual Channel PCI IDE Controller
Standard Dual Channel PCI IDE Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2211 MHz
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2211 MHz
Floppy
NVIDIA GeForce 7600 GT
Graphics Card
Maxtor 6V300F0
Hard Drive
System Memory
Memory
System Memory 3GB
Modem
ASUSTeK Computer INC.
Motherboard
Linksys 802.11g Wireless Card
Network Card
Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller
Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller
NVIDIA nForce Networking Controller
Operating System
5.1.2600.1 Windows XP Media Center Edition
Sound Card
NVIDIA R nForce TM Audio

As for the free help from MS ..... really true, but I must have pestered them with about 2 emails and phone calls per week for months and months.

Thanks for any help

Paul
 

Match

Free PC Help Tech Member
Joined
Jan 29, 2009
Messages
740
#5
I would say you have ether a Hard Drive that's just starting to fail, or a bad install of Vista, However its hard to check if you don't have the PC.

If you have been having problems
in moving/opening files
strange noises
slow to respond/lock ups, PC Freezing

then a HDD failure is most likely the cause

if not then I would say the problem is with the install of Vista becoming corrupt.