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Maryytheresa

FPCH Member
Joined
Dec 21, 2008
Location
Canada
PC Experience
Beginner
hey, I have come here for help because for a while now I havent been able to get any sound out of my PC, I have tried with speakers AND headphones but neither work, which makes me believe it's a problem with my PC or sound card, any ideas?
 

RandyL

Administrator
Joined
Jan 22, 2003
Location
USA, Nebraska
PC Experience
Very Experienced
Hi Mary;
Have you looked in Device manager for any yellow or red exclamation marks. That would indicate a possible driver issue.

Click on System in the Control Panel (Classic view). Click the hardware tab. Click Device manager. Click on the + by sound if need be.

Can you tell us the exact make, model and number of your computer?
 

Plastic Nev

Deceased - sadly missed
Joined
Oct 19, 2008
Location
Lancashire
You should also be able to get that information by a double click (if set that way) on "Sound and Audio Devices". That should also tell you the type and make of your sound system, post that as well please.
 

Maryytheresa

FPCH Member
Joined
Dec 21, 2008
Location
Canada
PC Experience
Beginner
And How Do I Find That Out?
Sorry.

p.s When i do go to device manager, theres a ! and its yellow beside the name 'Microsoft WINMM WDM Audio Compatibility Driver?
Ive never noticed it, before.
 

Goku

FPCH Long Term Member
Joined
Jun 6, 2008
Location
India
Hello Mary. Right-click on the driver and select the Update Driver... option. Does Windows locate and download the driver automatically?

-- Goku
 

Maryytheresa

FPCH Member
Joined
Dec 21, 2008
Location
Canada
PC Experience
Beginner
Yeah its checked on as install the software automatically? i clicked it, but it only said cannot continue the hardware update wizard?
:S
 

RandyL

Administrator
Joined
Jan 22, 2003
Location
USA, Nebraska
PC Experience
Very Experienced
Can you tell us the exact make, model and number of your computer?
 
W

Wolfeymole

Mary

When you right clicked on the item to update the driver and the wizard popped up and said "Can Windows connect to Windows Update to search for Software" did you choose "Yes, this time only"?

If so restart the wizard and this time choose; "No, not at this time".

Click Next.

In the next box that pops up click; "Install from a list or specific location".

Click Next

In the next pop up choose; "Don't search. I will choose the driver to install".

Click Next.

In the next pop up which is headed "Select the manufacturer and model of your hardware device and then click next", choose Microsoft WINMM WDM Audio and then click Next.

The driver should then install and you should be ok.
 

Maryytheresa

FPCH Member
Joined
Dec 21, 2008
Location
Canada
PC Experience
Beginner
exact make, model and number of your computer?
. . How do i find that? Sorry.

And I had to choose the Dont search, i will choose the driver to install?

But then it comes up with ' Cannot Start this hardware
There was a problem installing this hardware:
Microsoft WINMM WDM Audio Compatibility Driver

. .

A Driver ( Service) for this device has been disabled an alternative driver may be providing this functionality
 

Maryytheresa

FPCH Member
Joined
Dec 21, 2008
Location
Canada
PC Experience
Beginner
Hi Goku , Thank You but after I had uninstalled it, I rebooted and then ran the new device wizard but it did not find anything
 
Last edited by a moderator:

Goku

FPCH Long Term Member
Joined
Jun 6, 2008
Location
India
Fix Windows Audio.reg

OK Marry, it is time to try Microsoft's last suggestion for a solution.

Please download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix Windows Audio.reg. Double-click on the file and you will be asked whether you want to import the information into the registry or not. Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful. Reboot your computer.

Note: Please backup your registry before you apply any of the above changes so that we can revert back your system to working condition if something goes awry.

Is the sound restored? Let us know if it helps or not. Good Luck. :)

-- Goku
 

Plastic Nev

Deceased - sadly missed
Joined
Oct 19, 2008
Location
Lancashire
Hi again Mary, If Goku, s suggestion doesn't work, or is too difficult to follow, please follow this instruction completely,
First click on "start" then click "Control Panel" and once it has opened, click or double click on "Sounds and Audio devices" If your control panel is set to "Category View you should click "Sound and audio devices" again. A box should open called "Sounds and Audio Devices Properties". On the tabs at the top click "Audio" please tell us what is in that box. If possible post a screen shot of that box, but don't worry if you can't.
Nev.
 
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Maryytheresa

FPCH Member
Joined
Dec 21, 2008
Location
Canada
PC Experience
Beginner
I did what Yous said Still Nothing
And When you go to audio It says realtek AC97 audio
 

Goku

FPCH Long Term Member
Joined
Jun 6, 2008
Location
India
Wdmaud.sys

Hello again, Mary. I am suspecting it to be a file corruption.

Please download the attached archive and extract it. Within you will find a file labeled wdmaud.sys. Copy the file and replace it with the one in the following location:

C:\WINDOWS\system32\drivers

Reboot the computer and rerun the registry fix in my previous post. Good Luck. :)

-- Goku
 

Maryytheresa

FPCH Member
Joined
Dec 21, 2008
Location
Canada
PC Experience
Beginner
I tried that link but it took me to windows update, which I have tried already in between posts I also tried downloading the driver from Asus's website as that is my motherboard but everytime i tried to install it, it said "cannot find driver, please restart the system and run setup again" and this came up everytime i restarted and tried again.
 
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DirtyPolo

FPCH Member
Joined
Oct 5, 2008
Location
West Midlands
PC Experience
I am a little confused as after searching around, most people with the same problem are advised to download the realtek driver from their mobo's website, yet Asus don't have a realtek'97 driver for download, only a SoundMAX driver... :S
 
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