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Oh Help

insurerman

FPCH New Member
Joined
Nov 12, 2007
Messages
1
#1
I was on my laptop yday when it just froze up and starting going really slowly. I decided before doing anything else that the best thing to do might be to reboot it. Now it just wont reboot. It comes up with the safe mode options or start windows normally, but I've tried all of these and to no avail. After you choose an option, It comes up with the windows is starting page but then just as its about to to ask you to log on, a blue screen flicks on but then the pc shuts down too quickly to read the white writing on the blue screen. The laptop then tries to restart but then goes to the safe mode options again. I have not had the laptop long, about 7 or 8 months and is just used for surfing and socialising websites eg Facebook. Can anyone help please??
 

Jamey

FPCH Member
Joined
Jan 21, 2006
Messages
333
Location
Telford, UK
#2
Your laptop is most likely still under warranty from the manufacturer. Therefore, as a first port-of-call I'd recommend you telephone or email them first. If you follow guidelines elsewhere they may no longer be willing to help.

To me, it sounds like you've either been infected with some form of malware that has corrupt your system files or, much less likely, there is possibly a hardware problem.