I have been trying to help a friend with her computer problems. She had no spyware programs on her computer. I installed PC Tools Spy Doctor with Antivirus and paid for it. After I have scanned her computer several times, her outlook has suddenly started to have glitches. She receives her emails fine but she can`t reply or click on recipes and stuff to show the recipes. Can you help me fix this problem? I`m not a computer geek so explian it in words I can understand, please. I NEED HELP, please.