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read emails disappear! XP/outlook/office2k

agards

FPCH New Member
Joined
Mar 8, 2007
Messages
4
#1
Hello

I receive and send emails using outlook without any problems but as soon as I read an email in my inbox it just disappears. I would like emails to remain in my inbox until I decide to delete them but currently I can't find them anywhere after I read them for the first time. Can anyonme help please?

Thanks
 

agards

FPCH New Member
Joined
Mar 8, 2007
Messages
4
#2
Second time I have posted this problem and received no advice - is it too difficult or not challenging enough?
 

maynardvdm

FPCH Long Term Member
Joined
Feb 7, 2007
Messages
3,117
Location
South Africa
#3
First you will need to check if the e-mail is marked as read manually or automatic. This is done under Tools -> Options -> Reading Pane (on Outlook 2000, check preview pane). If you prefer to do it manually, right click on the message and select the option read.
Next: The most common reason is the view selected for the folder is "Unread Messages". The read messages are actually not gone; the view is just filtered to only show unread messages. If you want to see all message then select another view such as "Messages" or "Messages with AutoPreview" under View -> Current View.

Any view can also have a filter. To check if a particular view is filtered select the view then go to View -> Current View -> Customize Current View.
Other things to consider checking when email disappears: rules and auto-archiving.
For rules, check to see if any rules under Tools have been configured to automatically move emails once they have been read or based on some other criteria.

Hope this helps.
 

maynardvdm

FPCH Long Term Member
Joined
Feb 7, 2007
Messages
3,117
Location
South Africa
#5
This thread appears to be solved and is now closed

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