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Reboot Issues

Joined
May 18, 2008
Messages
80
Location
Co. Durham
PC Experience
Some Experience
Operating System
Windows XP - Home Edition
#1
Hi to both both of you, that was quick! Got a small problem I need some help with but I'm not sure how to post a new thread. I think it'll probably need to go in the Antivirus/Firewall section. Im running xp and have only just recently got braodband. I have no Anti-spyware software set up yet but everytime I try to download any programs, the computers logs me off and restarts. This happens when the RUN, SAVE or CANCEL box comes up. I click on SAVE then it restarts my computer. Any ideas anyone?
 
W

Wolfeymole

#2
Right click My Computer Jonny and click Manage.

Open System Tools and click Event Viewer.

Double click on System and tell us if there are any red X's in there.

If there are then copy and paste the error back here please.
 
Joined
May 18, 2008
Messages
80
Location
Co. Durham
PC Experience
Some Experience
Operating System
Windows XP - Home Edition
#3
Error messages (x by about 100!)

Hi, here are some of the Error messages in the Event Viewer. There are loads but most of them seem to be the same error on different days and times, there are also quite a few Warnings too:

Let me know if there's anything in particular you need to see. Many thanks, Jon-Paul

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 20/05/2008
Time: 17:35:44
User: N/A
Computer: HOME
Description:
The My Web Search Service service failed to start due to the following error:
The system cannot find the path specified.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 20/05/2008
Time: 17:07:46
User: NT AUTHORITY\SYSTEM
Computer: HOME
Description:
DCOM got error "The service did not respond to the start or control request in a timely fashion. " attempting to start the service lxcf_device with arguments "" in order to run the server:
{323CE21C-A448-40AA-BA74-7FCF1E44106F}
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 20/05/2008
Time: 16:54:06
User: N/A
Computer: HOME
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Windows Update Agent
Event Category: Software Sync
Event ID: 16
Date: 20/05/2008
Time: 16:54:40
User: N/A
Computer: HOME
Description:
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 30 sult=0x0
0010: 30 30 30 30 30 30 30 20 0000000
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 30 30 30 30 30 30 ={000000
0028: 30 30 2d 30 30 30 30 2d 00-0000-
0030: 30 30 30 30 2d 30 30 30 0000-000
0038: 30 2d 30 30 30 30 30 30 0-000000
0040: 30 30 30 30 30 30 7d 20 000000}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 30 Number=0
0058: 20 00 .

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 19/05/2008
Time: 17:21:32
User: N/A
Computer: HOME
Description:
Timeout (30000 milliseconds) waiting for the lxcf_device service to connect.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 19/05/2008
Time: 14:21:41
User: N/A
Computer: HOME
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1007
Date: 19/05/2008
Time: 14:20:27
User: N/A
Computer: HOME
Description:
Your computer has automatically configured the IP address for the Network Card with network address 0011F54E59B2. The IP address being used is 169.254.42.68.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 ....

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 18/05/2008
Time: 17:34:39
User: N/A
Computer: HOME
Description:
The driver detected a controller error on \Device\Harddisk1\D.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 68 00 01 00 b6 00 ..h...¶.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 03 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 81 60 05 00 00 00 00 00 ￾`......
0030: ff ff ff ff 06 00 00 00 ÿÿÿÿ....
0038: 40 00 00 00 00 00 00 00 @.......
0040: ff 20 06 12 08 01 30 10 ÿ ....0.
0048: 00 00 00 00 14 00 00 00 ........
0050: 00 00 00 00 98 e7 76 89 ....˜çv‰
0058: 00 00 00 00 e0 55 75 89 ....àUu‰
0060: 00 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 18/05/2008
Time: 17:34:16
User: N/A
Computer: HOME
Description:
The driver detected a controller error on \Device\Harddisk2\D.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 68 00 01 00 b6 00 ..h...¶.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 03 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 88 57 05 00 00 00 00 00 ˆW......
0030: ff ff ff ff 06 00 00 00 ÿÿÿÿ....
0038: 40 00 00 00 00 00 00 00 @.......
0040: ff 20 06 12 08 01 30 10 ÿ ....0.
0048: 00 00 00 00 14 00 00 00 ........
0050: 00 00 00 00 98 64 b4 89 ....˜d´‰
0058: 00 00 00 00 58 56 65 89 ....XVe‰
0060: 00 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........
 

maynardvdm

FPCH Long Term Member
Joined
Feb 7, 2007
Messages
3,117
Location
South Africa
#4
Hi

I'd recommend these scans. If you cant download the programs, let a friend download it for you and copy the programs on to your pc. Let us know how you get on. Someone will look at the event log in the mean time.

Your computer could be infected with Malware.

  • Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
    It is a combination of the words malicious and software.
    The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  • Required Cleanup Steps
    1. Disable the Spybot Search & Destroy TEA TIMER if enabled
    2. Run a Temporary file and cache cleaner (ATF)
    3. Run 2 Anti-Malware scanners
    4. Run an Online Anti-Virus / Anti-Malware Scanner
    5. Clear out old System Restore points
    6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file
The reason to run multiple scanners is to ensure that no single scanner is missing something.
The time it takes will vary depending on your system and your internet connection speed.
Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.
The ESET online scan should take between 1 to 3 hours.
In most cases, these scans will suffice to clean and disinfect your computer.
Heavily infected systems or slower PCs can take much longer to scan and clean.

For best results print the following instructions and bookmark this Web page
To keep this guide printer-friendly, use your cursor to highlight the contents below.
From your browser select File - Print and in the printer dialog box under "Print range"
click the Selection choice to print out these instructions for removal of malware.​
__________________________________________________​

STEP 1
  • Disable Spybot Search & Destroys' TEA TIMER: (if installed)
    1. Run Spybot-S&D in Advanced Mode.
    2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
    3. On the left hand side, Click on Tools
    4. Then click on the Resident Icon in the List
    5. Uncheck "Resident TeaTimer" and OK any prompts.
    6. Restart your computer.
__________________________________________________​

STEP 2
  • Follow these instructions carefully.
  • Download ATF-Cleaner from Snapfiles.com to remove un-needed temporary files from your computer that may contain malware.
  • You can also download it from Majorgeeks.com
  • When you run ATF-Cleaner, check the items as shown below for Main.
  • For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  • NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  • Then click on "Empty Selected".
.
__________________________________________________​

STEP 3
  • Install and run the free version (not the Professional version) of SUPERAntiSpyware from SUPERAntiSpyware.com
    • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    • You do not have to send them your e-mail address, just click next.
    • You can leave the automated check for updates on.
    • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    • DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
    • On the Top Left select the Scan your computer button.
    • Make sure there is a CHECK MARK on all Fixed Drives.
    • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
__________________________________________________​

STEP 4
  • Install and run Malwarebytes' Anti-Malware from Malwarebytes - (direct download)
    • Accept all defaults for the installer
    • Allow the program to update the definitions
    • Click on the Quick Scan and click Next.
    • If any items are found allow it to clean them and then Reboot your computer.
__________________________________________________​

STEP 5
  • Run an online scan with ESET from Free Virus Scan: Use ESET's Online Antivirus Scanner
    • You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    • Accept the terms and click "Start".
    • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    • Click "Start" to begin the scan.
    • When completed restart your computer
__________________________________________________​

Make sure your internet firewall security is enabled, and then please return to Free PC Help and tell us how the computer seems to be operating.
At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

If required this is the download link for TrendMicro™ HijackThis™
Unless instructed to by the Technician helping you then do not download this tool.

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.
Please follow the instructions here
How to turn off and turn on System Restore in Windows XP
How to turn off and turn on System Restore in Windows Vista