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Restore factory settings bad


New member
Aug 16, 2018
PC Experience
Tried to reset computer to factory settings through settings on windows 10 using Packard Bell. Came up with a blue screen, delete all or save personal files. I clicked delete all. It got to about 50% and said there was a problem so it had to cancel and no changes were made. I clicked to go back to windows 10 and it keeps flashing black screen and then Packard Bell logo with small writing at bottom to press del or f12 to display boot menu. How do I get it back?


Oct 19, 2008
Wirral UK
Hi Heidi, and welcome to FpcH

What is the exact Model Number of your P-Bell machine please?

If you press F12 - what options are you given ?

Do you have a "Recovery CD" ?


Admin & Security Team
Feb 19, 2010
Midlands, UK
PC Experience
Very Experienced
Just to add to what Ken has already asked.....

Did this Machine come with Win 10 installed or was the system upgraded to Win 10 from an older Operating System?
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