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runtime error messages

Joined
Aug 17, 2008
Messages
6
PC Experience
Beginner
Operating System
Windows XP - Home Edition
#1
Hello new user here iam having problem, with windows xp home edition.
I keep getting error message Program C:\ProgramFiles\CommonFiles\SymantecShared\ccApp.e xe
I cant get my norton on my screen that also comes up with error message
Program:C:\ProgramFiles\Norton360\ScanStub.exe

Have tried to do norton scan but can,t, as i said this pop up box keeps coming on, on a regular basis.
Can anyone help please.
 

maynardvdm

FPCH Long Term Member
Joined
Feb 7, 2007
Messages
3,117
Location
South Africa
#2
Hi

Welcome to Free PC Help.

Did you have any previous versions of Norton on your computer?

Did you use the Norton removal tool to remove all old versions before installing Norton360? I take it you have Norton360 right?
 
Joined
Aug 17, 2008
Messages
6
PC Experience
Beginner
Operating System
Windows XP - Home Edition
#3
error messages

Thanks for replying yes i have norton 360 and yes i did remove an older version of norton with the removal tool.
Theres something else, i think my problems may of started when i installed security pack 3. Do you think this could be the problem.
 

maynardvdm

FPCH Long Term Member
Joined
Feb 7, 2007
Messages
3,117
Location
South Africa
#4
Do you mean Service Pack 3(SP3) for Windows?

And yes you should have uninstalled Norton before upgrading to SP3. There has been issues when people did not uninstall Norton before upgrading to SP3.

Completely remove Norton and re-install it, if that doesn't work

Uninstall SP3, Completely remove Norton, then you can try upgrading to SP3 and then reinstall Norton.

How to remove Windows XP Service Pack 3 from your computer
 
Joined
Aug 17, 2008
Messages
6
PC Experience
Beginner
Operating System
Windows XP - Home Edition
#5
Sorry

Sorry i did post a reply a few days ago, just noticed not sent.
Yes sp3, i solved my problem, via the norton removal tool.
The thing is i remember dowmloading the new norton, at the time and removing any old norton i had on my pc.
Strange that i needed to use the tool again.
Thanks for your help.
 
W

Wolfeymole

#6
This thread appears to be solved and is now closed

If you are the original poster of this thread and need it re-opened, then please PM (Private Message) an Administrator or Moderator