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[Solved] bootmgr is missing press ctrl+alt+del

DavidR

FPCH Member
Joined
Jul 15, 2019
Location
Leeds
PC Experience
Some Experience
Hello to all. First post, so I hope I've used the right forum? I have bootmgr missing press ctrl+alt+del to start on my laptop. Well I do this and nothing, just left with a black screen. The only buttons that work are F2 and F12. I've even tried using a memory stick to reboot, but nothing! Can anyone help please?
Thanks
Dave





1
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Hi David and welcome to FPCH,

The only buttons that work are F2 and F12.
Some manufacturers use slightly different options for these keys.... but more often than not:
F2, ..... enter bios
F12 .... access boot order
Is this what you are getting?

Advanced options is what we could really do with.... On many computers, if you hit F11 as soon as the computer powers on, you can get to the Advanced Startup Options menu.
Can you get to this option?
Also have you removed all external storage items..... external drives, usb sticks etc?
I don't suppose you made a recovery drive by any chance?
Or have a Win 10 installation disc?

I've even tried using a memory stick to reboot,
What do you mean by this?
What was on the usb stick?
 

DavidR

FPCH Member
Joined
Jul 15, 2019
Location
Leeds
PC Experience
Some Experience
Thank you Starbuck. I have on my computer screen Intel UNDI PXE-2.1 (build 082) For Realtek RTL8101E/8102E PCI-E Ethernet controller v1.07 (080320) PXE-E61 Media test failure check cable PXE-M0F exiting PXE ROM BOOTMGR missing Press Ctrl+Alt+Del to restart.
F11 doesn't work. I bought a USB stick of ebay, because it said "It could cure all ill's!" But this achieved nothing. Unfortunately I can't find this anymore! It's a Toshiba Satelite L300 1AQ Model number PSLB8E 00K007En
I hope all this helps
Dave
 

DavidR

FPCH Member
Joined
Jul 15, 2019
Location
Leeds
PC Experience
Some Experience
I forgot to mention I don't what Windows system it is!
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Hi David,

I bought a USB stick of ebay, because it said "It could cure all ill's!" But this achieved nothing.
Ok I get it now.
There's a lot of that going on ebay.

forgot to mention I don't what Windows system it is!
I assumed Win10 as this was listed in your profile ... but obviously it's a Win10 system that you are using to post on here.

It's a Toshiba Satelite L300 1AQ
That model was originally shipped with Vista installed.
Microsoft didn't offer a direct upgrade path from Vista to Win 10...... so if you haven't upgraded to another OS, we'll have to assume that it still has Vista installed.

What options are you getting on the F2 and F12 keys.
 

DavidR

FPCH Member
Joined
Jul 15, 2019
Location
Leeds
PC Experience
Some Experience
With F2 I get Main Advanced Display Security Boot Exit and F12 Boot Menu
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Hi David,

This is a lot simpler if you have a Vista installation disc, but
exiting PXE ROM BOOTMGR missing
The message Exiting PXE Boot ROM, when starting up a system, means that the system tried to load an Operating System from its network card, rather than from the hard drive.
Let's try this.........
  • Restart the system.
    As soon as the first logo screen appears, immediately press the F2 key, to enter the BIOS.
  • Use the arrow keys to navigate Boot or Advanced BIOS features.
  • Refer to on screen instructions to set the first device to IDE0, Hard Disk or SATA0. (depending on the system used)
  • Press the F10 key to save changes and restart the system.

From my searches, it would seem that your laptop should have come with a Recovery partition installed.
This may be an option if it's still working ...... but it would revert the system back to when the OS was installed ( meaning you would lose any docs, programs etc that you may have added )
Makers instructions are....

Keep in mind that you need to be on AC power for this to work.

If 0 doesn't work, try F2
  • Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on your notebook.
  • When the machine Starts beeping; release the 0 key.
  • When prompted by the warning screen; select Yes to continue with the system recovery.
  • Select Recovery of Factory Default Software; ....click Next.
  • Select Recover to out-of-box state. ....Click Next again.
  • Click Next to Start recovery.
 

DavidR

FPCH Member
Joined
Jul 15, 2019
Location
Leeds
PC Experience
Some Experience
You've been really great Starbuck . Thanks. But still nothing happening! It's not so much the computer, it's the downloads I would like to keep. I'm old fashioned and I wanted to burn videos to DVD. Is there anyway of removing what is downloaded and transferring them to a new computer?
Thanks Starbuck
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Hi David,

Is there anyway of removing what is downloaded and transferring them to a new computer?
Yes, there are a couple of ways of doing this.
You could remove the hard drive and fit it into an external drive case.
Similar to this....https://www.currys.co.uk/gbuk/computing-accessories/components-upgrades/hard-drive-enclosures/dynamode-2-5-usb-3-0-sata-hard-drive-enclosure-10146607-pdt.html
You would then be able to access the hard drive from another computer in the same way that you would access a usb stick.

There was an old method that we used to use which used a temporary operating system to boot the offending machine so that the files etc could be removed if needed.
It basically used an operating system that was downloaded to a CD ... this was then used to boot the damaged system.
Like I say though, it's just a temporary thing so that the files etc can be removed.
By all means give it a go... it should still work.

These are the full instructions we used to give.... it also had the facility to run a program that could detect malware etc and give us a report.
As we no longer use OTL, there's no point in running that part of the instructions.

I just tried the link and it still works.

Please print these instruction out so that you know what you are doing

  • Download OTLPENet.exe to your desktop
  • Ensure that you have a blank CD in the drive
  • Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD
  • Reboot your bad system using the boot CD you just created.
.
Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
    .
  • Your system should now display a Reatogo desktop.
  • Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system.
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

-----------
A couple of other options that you have for repairing the laptop OS.....
You could borrow any other Vista installation disc that a friend etc has ( you are only using the repair option, so it's perfectly legal )
Or you could contact the manufacturer of the laptop and ask them to send you a repair disc ( but chances are they'll charge for this )
 

DavidR

FPCH Member
Joined
Jul 15, 2019
Location
Leeds
PC Experience
Some Experience
Thank you Starbuck. I'm going to try the recovery disc to start with. Could I ask another question? I'm currently using an Intel Stream, which has no internal DVD CD burner. So I bought an external burner. The only problem is it doesn't read the disc's. It only recognises CD's not DVD's. Would you have any ideas please?
 

DavidR

FPCH Member
Joined
Jul 15, 2019
Location
Leeds
PC Experience
Some Experience
Starbuck. I hope you don't mind me contacting you again? Could you tell me if MP4 downloads are stored on the hard drive? I've taken out the hard drive from the computer that didn't work and using an external hard drive device, can now view the files on another computer. But I can't find any of my videos! Could you help please?
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Hi David,

Could you tell me if MP4 downloads are stored on the hard drive?
Yes the MP4 files are stored on the hard drive.
What was your default download folder?
Normally it's the 'download' folder in your main profile folder ( if you have never changed it )....... C:\Users\yourusername\downloads .........but some do change it to the 'Desktop' or 'Videos' or another destination folder.
So, check the Downloads folder first .... then check the Video and Desktop folders.
I always save everything to the Desktop and then move things to what ever folder I think appropriate

Only you will know what you used as your default download folder.
 
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