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[Solved] Can't get rid of 'Nagware'

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
Messages
412
PC Experience
Some Experience
#1
I recently downloaded an update for Malwarebytes which I now know was a free trial of the premium version.
When the trial ended I received an interface giving me the option of getting the premium version or going back to the basic free version.
I declined to premium package but now every time I boot up the interface appears on my desk top. Although I click the button saying no thanks the nagging message keeps appearing.
Can I get rid of this annoying message or am I stuck with it for evermore?
Ray
 

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
Messages
412
PC Experience
Some Experience
#4
Hi Ken
Ithink I have stopped it!
Will see next time I boot up.
Thanks for your help
 

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
Messages
412
PC Experience
Some Experience
#5
Just to say thanks Ken.
The nahware has been stopped using your help
Ray
 

GRANDAD2

FPCH New Member
Joined
Apr 6, 2017
Messages
3
Location
TYNE AND WEAR
PC Experience
Beginner
#7
Hi KENB after several mths I am trying to log into my initial pchelp set up. I have been able to log into my second set up but have lost the password. Can you please assist--yes I know this is not the place to start afresh but need help. [GRANDAD]
 

KenB

Administrator
Joined
Oct 19, 2008
Messages
9,210
Location
Wirral UK
#8
Hi Grandad,

I have sent a password reset to the email address = d--w25@-----.com
This is the email address associated with the original account.

If this fails I can reset the password and message you on GRANDAD2 with the new one.
Let me know how you get on :)
 

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
Messages
412
PC Experience
Some Experience
#9
Hi Ray

Glad it was that simple :)
Uh it wasn't so simple after all!
It has started all over again!
When i boot up the new message appears on my desk top 'an updated version of Malwarebytes is available' with the option to go ahead or click no_Obviously no is not a word they understand!
Now I see this message every time I boot up.Easy to just click no but flippin annoying!
Ray
 

KenB

Administrator
Joined
Oct 19, 2008
Messages
9,210
Location
Wirral UK
#10
Hi Ray,

I will ask Pete to take a look - he knows more about MBAM than I do.

Ah - you are getting a different message -
Just to confirm - has the nag-screen been sorted regarding upgrading?
 
Last edited:

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Messages
4,489
Location
Midlands, UK
PC Experience
Very Experienced
#11
Hi Ray
When i boot up the new message appears on my desk top 'an updated version of Malwarebytes is available' with the option to go ahead or click no.. Obviously no is not a word they understand!
As Ken has already mentioned... this isn't the same message you had originally.
This message is basically telling you that your version of MalwareBytes is now out of date and a new version is available.

Latest version is 3.4.4 and was released on March 6th.

Updating your version is the obvious answer.

If you don't want to receive notifications of new versions ( not recommended ) you can turn off the notifications.

xjupH2u.png

Also, if you are running the free version of MalwareBytes.... there's no advantage in having it start with Windows.
Right click on the Taskbar icon and click on 'Start with Windows', to remove the tick.

6uUrBr0.png
 
Last edited:
Likes: allheart55

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
Messages
412
PC Experience
Some Experience
#12
Hi Ray,

I will ask Pete to take a look - he knows more about MBAM than I do.

Ah - you are getting a different message -
Just to confirm - has the nag-screen been sorted regarding upgrading?
Yes the original nag screen has been stopped
 

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
Messages
412
PC Experience
Some Experience
#13
I have bitten the bullet and asked for new version of Malwarebytes to install which has been done and the nagware messages have stopped so cross fingers will be OK.
Thanks to you all for your help
Ray