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[Solved] Computer wont shut down!

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
PC Experience
Some Experience
Hi everybody back again for some help please!
I am running Windows 8.1 with HP Envy 23
It won't turn off from the start menu. I have repeatedly tried and have to resort to pulling out thr power plug (not best way I believe!) any suggestions please?
Ray
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
Hi Ray,

Very often, in cases like yours, Windows will request a shut-down and certain software will refuse to close as they are waiting for data or writing data.
You don't have
Trusteer Rapport Security Software do you ?

I have seen this cause similar problems.
 

PEV

Free PC Help Contributor
Joined
Jan 26, 2012
PC Experience
Some Experience
Hi Ken
Thanks for your rapid reply.
I seem to have resolved the problem by turning off via the on/off switch rather than the start menue. it's now working from the start menue so perhaps it was just a glitch.
Thanks again Ken
Ray
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
I have been away for a few days.

Good to hear that you have resolved your problem Ray :)
 
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