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[Solved]Getting Unknown USB Device (Device Descriptor Request Failed) Help me Please!

DSTM

FPCH Long Term Member
Joined
Dec 10, 2007
PC Experience
Some Experience
This is getting stranger by the minute. You haven't a disc in the DVD player and forgot about it?
 

seedy21

Super Moderator & Security Team
Joined
Jul 5, 2010
Location
Halifax UK
PC Experience
Pc Guru
Hi Yemi

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:


  • List last 10 Event Viewer log
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

seedy21

Super Moderator & Security Team
Joined
Jul 5, 2010
Location
Halifax UK
PC Experience
Pc Guru
Just to make it easier I am making a copy of the log here



MiniToolBox by Farbar Version: 21-07-2014
Ran by Yemi (administrator) on 08-11-2014 at 18:05:50
Running from "C:\Users\Yemi\Desktop"
Microsoft Windows 8.1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/08/2014 03:01:04 PM) (Source: Application Hang) (User: )
Description: The program S4Client.exe version 0.8.32.22185 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 141c

Start Time: 01cffb5d5f77c2ac

Termination Time: 375

Application Path: C:\AeriaGames\S4League\S4Client.exe

Report Id: 0d1a08ad-6758-11e4-8265-40f02f1efd21

Faulting package full name:

Faulting package-relative application ID:

Error: (11/08/2014 01:46:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3
Exception code: 0xc0000005
Fault offset: 0x000508a5
Faulting process ID: 0x197c
Faulting application start time: 0xS4CLIENT.EXE0
Faulting application path: S4CLIENT.EXE1
Faulting module path: S4CLIENT.EXE2
Report ID: S4CLIENT.EXE3
Faulting package full name: S4CLIENT.EXE4
Faulting package-relative application ID: S4CLIENT.EXE5

Error: (11/08/2014 01:44:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3
Exception code: 0xc0000005
Fault offset: 0x000228be
Faulting process ID: 0xba4
Faulting application start time: 0xS4CLIENT.EXE0
Faulting application path: S4CLIENT.EXE1
Faulting module path: S4CLIENT.EXE2
Report ID: S4CLIENT.EXE3
Faulting package full name: S4CLIENT.EXE4
Faulting package-relative application ID: S4CLIENT.EXE5

Error: (11/07/2014 07:17:17 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: YEMI)
Description: Activation of application microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (11/06/2014 07:04:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: s4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3
Exception code: 0xc0000005
Fault offset: 0x000228be
Faulting process ID: 0xe94
Faulting application start time: 0xs4CLIENT.EXE0
Faulting application path: s4CLIENT.EXE1
Faulting module path: s4CLIENT.EXE2
Report ID: s4CLIENT.EXE3
Faulting package full name: s4CLIENT.EXE4
Faulting package-relative application ID: s4CLIENT.EXE5

Error: (11/06/2014 06:16:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3
Exception code: 0xc0000005
Fault offset: 0x000228be
Faulting process ID: 0x18fc
Faulting application start time: 0xS4CLIENT.EXE0
Faulting application path: S4CLIENT.EXE1
Faulting module path: S4CLIENT.EXE2
Report ID: S4CLIENT.EXE3
Faulting package full name: S4CLIENT.EXE4
Faulting package-relative application ID: S4CLIENT.EXE5

Error: (11/06/2014 05:49:18 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: YEMI)
Description: Activation of application microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (11/06/2014 05:24:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3
Exception code: 0xc0000005
Fault offset: 0x000508a5
Faulting process ID: 0x1f34
Faulting application start time: 0xS4CLIENT.EXE0
Faulting application path: S4CLIENT.EXE1
Faulting module path: S4CLIENT.EXE2
Report ID: S4CLIENT.EXE3
Faulting package full name: S4CLIENT.EXE4
Faulting package-relative application ID: S4CLIENT.EXE5

Error: (11/06/2014 04:52:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: S4Client.exe, version: 0.8.32.22185, time stamp: 0x54474015
Faulting module name: [S4L] Daily Mission Clear.dll, version: 0.0.0.0, time stamp: 0x54516fdb
Exception code: 0xc0000005
Fault offset: 0x00001299
Faulting process ID: 0x220c
Faulting application start time: 0xS4Client.exe0
Faulting application path: S4Client.exe1
Faulting module path: S4Client.exe2
Report ID: S4Client.exe3
Faulting package full name: S4Client.exe4
Faulting package-relative application ID: S4Client.exe5

Error: (11/05/2014 06:59:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x05ec0142
Faulting process ID: 0x102c
Faulting application start time: 0xS4CLIENT.EXE0
Faulting application path: S4CLIENT.EXE1
Faulting module path: S4CLIENT.EXE2
Report ID: S4CLIENT.EXE3
Faulting package full name: S4CLIENT.EXE4
Faulting package-relative application ID: S4CLIENT.EXE5


System errors:
=============
Error: (11/07/2014 07:17:12 AM) (Source: DCOM) (User: YEMI)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

Error: (11/07/2014 06:58:33 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (11/06/2014 06:22:53 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 18:21:44 on ‎06/‎11/‎2014 was unexpected.

Error: (11/06/2014 05:49:13 PM) (Source: DCOM) (User: YEMI)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

Error: (11/04/2014 04:25:54 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {209500FC-6B45-4693-8871-6296C4843751}

Error: (11/04/2014 06:51:30 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a pre-shutdown control.

Error: (11/03/2014 06:12:29 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {209500FC-6B45-4693-8871-6296C4843751}

Error: (11/02/2014 03:19:59 AM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)
Description: The event logging service encountered an error (5) while enabling publisher {0BF2FB94-7B60-4B4D-9766-E82F658DF540} to channel Microsoft-Windows-Kernel-ShimEngine/Operational. This does not affect channel operation, but does affect the ability of the publisher to raise events to the channel. One common reason for this error is that the Provider is using ETW Provider Security and has not granted enable permissions to the Event Log service identity.

Error: (11/02/2014 03:19:43 AM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)
Description: The event logging service encountered an error (5) while enabling publisher {0BF2FB94-7B60-4B4D-9766-E82F658DF540} to channel Microsoft-Windows-Kernel-ShimEngine/Operational. This does not affect channel operation, but does affect the ability of the publisher to raise events to the channel. One common reason for this error is that the Provider is using ETW Provider Security and has not granted enable permissions to the Event Log service identity.

Error: (11/02/2014 01:43:02 AM) (Source: DCOM) (User: YEMI)
Description: {209500FC-6B45-4693-8871-6296C4843751}


Microsoft Office Sessions:
=========================
Error: (11/08/2014 03:01:04 PM) (Source: Application Hang)(User: )
Description: S4Client.exe0.8.32.22185141c01cffb5d5f77c2ac375C:\AeriaGames\S4League\S4Client.exe0d1a08ad-6758-11e4-8265-40f02f1efd21

Error: (11/08/2014 01:46:08 PM) (Source: Application Error)(User: )
Description: S4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000508a5197c01cffb5a56316babC:\AeriaGames\S4League\S4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dll972a1dbf-674d-11e4-8265-40f02f1efd21

Error: (11/08/2014 01:44:47 PM) (Source: Application Error)(User: )
Description: S4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000228beba401cffb59f86cee9eC:\AeriaGames\S4League\S4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dll671c8f55-674d-11e4-8265-40f02f1efd21

Error: (11/07/2014 07:17:17 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: YEMI)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141

Error: (11/06/2014 07:04:13 PM) (Source: Application Error)(User: )
Description: s4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000228bee9401cff9f46d642869C:\AeriaGames\S4League\s4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dllb1fbf76b-65e7-11e4-8265-0c54a51aeffa

Error: (11/06/2014 06:16:25 PM) (Source: Application Error)(User: )
Description: S4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000228be18fc01cff9ed90022adbC:\AeriaGames\S4League\S4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dll042ec723-65e1-11e4-8264-0c54a51aeffa

Error: (11/06/2014 05:49:18 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: YEMI)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141

Error: (11/06/2014 05:24:12 PM) (Source: Application Error)(User: )
Description: S4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000508a51f3401cff9e65988f894C:\AeriaGames\S4League\S4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dllb8cdc79e-65d9-11e4-8264-0c54a51aeffa

Error: (11/06/2014 04:52:57 PM) (Source: Application Error)(User: )
Description: S4Client.exe0.8.32.2218554474015[S4L] Daily Mission Clear.dll0.0.0.054516fdbc000000500001299220c01cff9e21d5c89c9C:\AeriaGames\S4League\S4Client.exeC:\AeriaGames\S4League\Resource Tool\[S4L] Daily Mission Clear.dll5bba0203-65d5-11e4-8264-0c54a51aeffa

Error: (11/05/2014 06:59:33 PM) (Source: Application Error)(User: )
Description: S4CLIENT.EXE0.8.32.2218554474015unknown0.0.0.000000000c000000505ec0142102c01cff925fcf33176C:\AeriaGames\S4League\S4CLIENT.EXEunknowne075c85e-651d-11e4-8264-0c54a51aeffa


========================= Devices: ================================

Name: Unknown USB Device (Device Descriptor Request Failed)
Description: Unknown USB Device (Device Descriptor Request Failed)
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service:
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.


========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 7619.07 MB
Available physical RAM: 2927.27 MB
Total Pagefile: 9475.07 MB
Available Pagefile: 4632.91 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.55 MB

========================= Partitions: =====================================

1 Drive c: (TI31204800A) (Fixed) (Total:920.88 GB) (Free:857.28 GB) NTFS

========================= Users: ========================================

User accounts for \\YEMI

Administrator Guest Yemi

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 

seedy21

Super Moderator & Security Team
Joined
Jul 5, 2010
Location
Halifax UK
PC Experience
Pc Guru
Hi Yemi

I can still see that there is an Error with your USB Port.

Also the logs show that the program S4 League has also been having some issues.

How old is your laptop? Do you know if you still have any active Warranty.

Can you explain what happened when your machine Force shutdown and all the faults appeared?

Was anything plugged into the USB Ports when your machine force shutdown? Does your Devices work on the USB 3 port you have?
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Please answer Seedy21's questions first.

Then:
Re-boot the machine and constantly tap F8 about once per second.
You should be taken to the Advanced Startup Options
From the list select "Last Known Good Configuration"

Take a look at Device Manager after this. Let us know if there is any change.
 

Yemi

FPCH Member
Joined
Nov 3, 2014
PC Experience
Beginner
I have been messing around with the s4 League program which might be the problem with that program.

I bought this laptop around 2 years ago.
The warranty has proberlly expired but i do have insurance on it.

The laptop just randomly shut down and when turned it on 2 of my ports were not working.

When my laptop shut down, my mouse was plugged in. 2 the ports are not working( 2.0 one's ). The 3.0 one works with other devices except for my 3 mouses.
 

Yemi

FPCH Member
Joined
Nov 3, 2014
PC Experience
Beginner
To KenB,
Ill try and do that when i get home
 

Yemi

FPCH Member
Joined
Nov 3, 2014
PC Experience
Beginner
Finally my ports has been fixed!

I Resterted my Laptop about 20 times and then it worked! :)
Thanks for all your help guys :)
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Hi Yemi

I don't understand why restarting multiple times would fix it - but happy to hear that your problem is solved :)

Out of interest - did you try the "Last Known Good Configuration" ?
 

Yemi

FPCH Member
Joined
Nov 3, 2014
PC Experience
Beginner
I tried that and i chose the last date but the ports still didn't work. That's when i started constantly restarting the laptop out of fustration. That may have helped the ports to work though.
 
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