[Solved] office 2010 word problem

[mechanic]

I have a problem that seems to have cropped up recently.
I have MS Office 2010 and after using Word it will not shut down correctly.
It shows a blue circle spinning and just hangs.
Eventually i can get it to close and the desktop appears without the task bar shortcuts.
The shortcuts reappear and all is fine.
The operating system is W10.
I have tried searching the net without success.

 

[KenB]

Hi
Just for information - support for Office 2010 has ceased.

Your problem could be an "Add-in"
I suggest that you disable all Add-ins to see if that solves your problem.

1. Open Office then click "File" tab, and choose "Options". The "Options" window will be opened up, and click "Add-Ins" from left sidebar.


2. Select all of the add-ins from "Manage" dropdown box at the bottom of the windows. Click "Go" to open a dialog.


3. In the dialog uncheck and disable all add-ins.


4. Click "OK" to save the setting.

Remember to restart Office 2010 program to make all the changes happen.

I don't have Office 2010 so I can't verify the above.

=================

As a work-around - CTRL + ALT + DEL
Click on Task Manager
Under the "Processes" tab you should see "Office 2010"
Right click - End Task.

This should close it.

 

[mechanic]

Thanks for the reply KenB.
I have checked for addins but there is not any there.
So the problem persists unfortunately.

 

[KenB]

Does it shut down from Task Manager ?

You could look at repairing Office 2010.
click here
You will need to scroll down the page a little to find Office 2010.

 

[mechanic]

Yes i does eventually shut down on its own as i said.
It goes back to the desktop but without the task bar icons.
but after a few seconds they also return.
I have also tried the repair function you suggested but without curing the problem.

 

[mechanic]

Another problem ! If i try to click on an email link, I believe called hyperlink, i get a message saying
This operation has been canceled due to restrictions in effect on this computer.Please contact your system administrator.
I have searched the Internet and tried loads of things and still cannot resolve the problem.
Help!

 

[KenB]

With regard to your email problem -

Have you uninstalled a browser [ Chrome / FireFox ...... ] recently ?

Which email client are you using ? [ gmail / Outlook etc ]

In the Search Box [ bottom left of screen ] type ....... gpedit.msc ..... hit Enter
Does it take you to Group Policy Editor ?
This doesn't always work - depends on which version of Win 10 you have.

 

[mechanic]

Hi KenB. No i haven`t uninstalled a browser.
I use Outlook for email which is working ok.
Tried gpedit.msc already but nothing.
Using w10 home.

 

[mechanic]

I have managed (eventually !)to download and instal gpedit.

 

[KenB]

Take a look here - it may help with the email links
click here

 

[mechanic]

KenB i have visited this page before but i have tried again.
I tried to download Internet Explorer and instal it and it seemed ok
But trying to open it, it takes me to Edge.
i have tried the second option listed.
I followed the instructions to import from two different computers that do not have the problem.
But on both computers the htmlfile is absent in the list.

 

[KenB]

It may be worth trying a System Restore.

Type - system restore - in the search box bottom left of screen - then hit Enter
Click on the "System Restore" box.
Click on "Choose a Different Restore Point"
Put a check in "Show More Restore Points"

Pick a date that is prior to the start of your problem.

This will restore system files to that date.
It will not affect data / photos / saved Word files etc.

If you have installed any software after the chosen date you will have to re-install this.

Please make sure that you have the laptop with the charging lead plugged in
You wouldn't want the battery to die half way through.

 

[mechanic]

KenB you deserve a pat on the back yet again.
A system restore seems to have cured all the problems i have.
Many thanks for your patience and help.

 

[KenB]

Glad it worked for you

Suggest that you go back to System Restore and create a new Restore Point.
Give me a shout if you have any problems doing this.

 

[mechanic]

Thank you .

 

[KenB]

You are welcome