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[Solved] office 2010 word problem

mechanic

FPCH Member
Joined
May 3, 2013
PC Experience
Some Experience
I have a problem that seems to have cropped up recently.
I have MS Office 2010 and after using Word it will not shut down correctly.
It shows a blue circle spinning and just hangs.
Eventually i can get it to close and the desktop appears without the task bar shortcuts.
The shortcuts reappear and all is fine.
The operating system is W10.
I have tried searching the net without success.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Hi
Just for information - support for Office 2010 has ceased.

Your problem could be an "Add-in"
I suggest that you disable all Add-ins to see if that solves your problem.

1. Open Office then click "File" tab, and choose "Options". The "Options" window will be opened up, and click "Add-Ins" from left sidebar.


2. Select all of the add-ins from "Manage" dropdown box at the bottom of the windows. Click "Go" to open a dialog.


3. In the dialog uncheck and disable all add-ins.


4. Click "OK" to save the setting.

Remember to restart Office 2010 program to make all the changes happen.

I don't have Office 2010 so I can't verify the above.

=================

As a work-around - CTRL + ALT + DEL
Click on Task Manager
Under the "Processes" tab you should see "Office 2010"
Right click - End Task.

This should close it.
 

mechanic

FPCH Member
Joined
May 3, 2013
PC Experience
Some Experience
Thanks for the reply KenB.
I have checked for addins but there is not any there.
So the problem persists unfortunately.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Does it shut down from Task Manager ?

You could look at repairing Office 2010.
click here
You will need to scroll down the page a little to find Office 2010.
 

mechanic

FPCH Member
Joined
May 3, 2013
PC Experience
Some Experience
Yes i does eventually shut down on its own as i said.
It goes back to the desktop but without the task bar icons.
but after a few seconds they also return.
I have also tried the repair function you suggested but without curing the problem.
 

mechanic

FPCH Member
Joined
May 3, 2013
PC Experience
Some Experience
Another problem ! If i try to click on an email link, I believe called hyperlink, i get a message saying
This operation has been canceled due to restrictions in effect on this computer.Please contact your system administrator.
I have searched the Internet and tried loads of things and still cannot resolve the problem.
Help!
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
With regard to your email problem -

Have you uninstalled a browser [ Chrome / FireFox ...... ] recently ?

Which email client are you using ? [ gmail / Outlook etc ]

In the Search Box [ bottom left of screen ] type ....... gpedit.msc ..... hit Enter
Does it take you to Group Policy Editor ?
This doesn't always work - depends on which version of Win 10 you have.
 

mechanic

FPCH Member
Joined
May 3, 2013
PC Experience
Some Experience
Hi KenB. No i haven`t uninstalled a browser.
I use Outlook for email which is working ok.
Tried gpedit.msc already but nothing.
Using w10 home.
 

mechanic

FPCH Member
Joined
May 3, 2013
PC Experience
Some Experience
I have managed (eventually !)to download and instal gpedit.
 

mechanic

FPCH Member
Joined
May 3, 2013
PC Experience
Some Experience
KenB i have visited this page before but i have tried again.
I tried to download Internet Explorer and instal it and it seemed ok
But trying to open it, it takes me to Edge.
i have tried the second option listed.
I followed the instructions to import from two different computers that do not have the problem.
But on both computers the htmlfile is absent in the list.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
It may be worth trying a System Restore.

Type - system restore - in the search box bottom left of screen - then hit Enter
Click on the "System Restore" box.
Click on "Choose a Different Restore Point"
Put a check in "Show More Restore Points"

Pick a date that is prior to the start of your problem.

This will restore system files to that date.
It will not affect data / photos / saved Word files etc.

If you have installed any software after the chosen date you will have to re-install this.

Please make sure that you have the laptop with the charging lead plugged in
You wouldn't want the battery to die half way through.
 

mechanic

FPCH Member
Joined
May 3, 2013
PC Experience
Some Experience
KenB you deserve a pat on the back yet again.
A system restore seems to have cured all the problems i have.
Many thanks for your patience and help.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Glad it worked for you :)

Suggest that you go back to System Restore and create a new Restore Point.
Give me a shout if you have any problems doing this.
 
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