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[Solved] Play store problem

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
I had my tablet repaired and I have gotten it back like it was before except for one problem.

I had a banking app installed before and it is installed now but I cant open it. The tablet says it isn’t compatible with this version but it is installed.

When I look for it in Google play store it is not there to download.

My tablet is a Asus 8 Zen pad version po 22 play store is version 5.2.12.

I have done all the clear data and cache for play store and Google play services .


Thanks for any help in advance.
 

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
The app is Summit credit union in Greensboro NC,it is on my android phone but it doesn't show on the tablet.It also has a message about Asus and no carrier.I have done all the clear cache and data etc.
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Hi Jimmy,

I take it then, this is the app you are referring to:



Got this up on my PC, but couldn't find it in the play store... on mobile or tablet.
Maybe it's a regional thing.

My tablet is a Asus 8 Zen pad version po 22 play store is version 5.2.12.
Wow, that's old. mine is version 7.9.80 (phone and tablet)
What is the version of Google Play on your mobile phone?
 

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
I did another clear cache etc and now I have google play store version 7.9.35 on my tablet,my phone is 7.9.80
The android version is 5.0.2 and the model number is PO22.

The app is shown on my tablet as installed but I cant find it in settings>apps I have the banks website on the homepage but I cant get to the page for doing any mobile actions like bill pay etc.
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Hi Jimmy,

It also has a message about Asus and no carrier.
This normally means that Google cannot retrieve the carrier info from your device.
Some possible causes for this are:
  • The SIM card is not inserted, or inserted incorrectly/broken (can't use telephony feature)
  • The SIM card is inserted correctly, but Google cannot identify it (e.g. an issue with Republic Wireless)
  • The device doesn't have SIM card slot (e.g. tablet)
But I doubt that your Tablet has a sim card slot anyway.
As far as I know, the text "No carrier" is only an informational text to identify which device you are choosing, and it's not an error message.
Regarding app installation, it may/may not affect the installation.
Some apps are restricted to certain carriers.

I take it that this app worked on the Tablet before being sent to be fixed.
So what work did they do?

The android version is 5.0.2 and the model number is PO22.
If this app works on the phone but not the Tablet .... what Android version is the phone running?
 

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
My phone and tablet are now both running 7.9.80,I had sat on my tablet and the screen looked cracked on the inside. It was like that from the bottom to the top and I couldn't turn it or anything. They replaced the screen and the LCD I am sure,yes the app worked before.

When I google download the credit union app it shows it but when I click on it it shows item not found try again.
 

jimmyedwards

Free PC Help Contributor
Joined
Oct 7, 2013
PC Experience
Some Experience
Thank you so much I typed in the address you gave for apkmonk and now it is like it was before. I don't know what was the problem but it is working thank you.
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Definitely an odd one there Jimmy but I'm glad that you are all sorted now.
 
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