• Welcome to Free PC Help, a free PC Help forum to get help with your computer problems.

    Free PC Help is a community that offers free computer help and support for all users, all ages, worldwide.

    In order to start asking questions or contribute on someone else's post you will first need to register. Don't worry - it's quick and easy and once you have registered you will have instant access to the entire forum.

    If you do decide to join the forums you will not have the option to send Private Messages [ PMs ] or add a Signature until you have made 5 posts or more. This is an attempt to try to stop Spammers using the PM system or adding links to their Signature.

[Solved] Updating the AMD graphics driver

mij

Valued Donating Member
Joined
Aug 6, 2009
Location
East Sussex
PC Experience
Some Experience
I used to be able to run Stellarium but now it tells me that my platform does not support the minimum required OpenGL 1.2 and to please update the graphics driver.
Using speccy I find it refers toan Acer V22GHQL
Using dxdiag it says an AMD 760G
I am now thrown, which is it to be?
Jim
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Hi Jim,

please update the graphics driver.
Using speccy I find it refers to an Acer V22GHQL
Using dxdiag it says an AMD 760G
Acer V22GHQL .... this is your Monitor.
AMD 760G.... this is the chipset on your motherboard.

When running Speccy on my laptop:



the monitor is the top section on the graphics section, the integrated graphics is the bottom section.
 
Last edited:

mij

Valued Donating Member
Joined
Aug 6, 2009
Location
East Sussex
PC Experience
Some Experience
Thank you for ansering Starbuck, very gratifying.
Speccy gave the following:-

Graphics
Monitor
Name Acer V226HQL on AMD 760G (Microsoft Corporation WDDM 1.1)
Current Resolution 1920x1080 pixels
Work Resolution 1920x1032 pixels
State Enabled, Primary, Output devices support
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 59 Hz
Device \\.\DISPLAY1\Monitor0
ATI video
Manufacturer ATI
Model video
GPU RS780
Device ID 1002-9616
Subvendor Gigabyte (1458)
Current Performance Level Level 0
Die Size 64 mm²
Release Date 2009
DirectX Support 10.0
DirectX Shader Model 4.0
OpenGL Support 2.0
Driver version 8.56.1.16
ROPs 4
Shaders 40 unified
Memory Type System
Count of performance levels : 1
Level 1

Looking at that do I want a version later than Driver version 8.56.1.16 ?
This is all very confusing for peeps like me.
Jim.
PS There isn't an option to update the graphics driver in device manager
 
Last edited:

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
Hi Jim,

Go back to Device Manager.
Click the > next to Display Adapters - right click your Video Adapter > select "Update Driver"
Make sure you have an internet connection.
Let Windows look for a driver automatically

This doesn't always produce a positive result - but it is worth a try as a first step.
 

mij

Valued Donating Member
Joined
Aug 6, 2009
Location
East Sussex
PC Experience
Some Experience
Hi Jim,

Go back to Device Manager.
Click the > next to Display Adapters - right click your Video Adapter > select "Update Driver"
Make sure you have an internet connection.
Let Windows look for a driver automatically

This doesn't always produce a positive result - but it is worth a try as a first step.
Ok, I did that but it would not display the page it should be. It displayed a page similar to the one displayed when I updated the driver I found on the net. I corrected it then as I did today, by restoring to a previous date.
A BTW was that it displayed Stellarium ok but nothing else. There must be something wrong with the driver?
Jim

O
 

mij

Valued Donating Member
Joined
Aug 6, 2009
Location
East Sussex
PC Experience
Some Experience
I am wondering if I may have contacted something. A site I frequent (wetcanvas) has been hacked by an adult ****ographer. But it only is affective with an updated driver.
Jim.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
This link takes you to the AMD site. - click here
If you get re-directed let us know.

There is a "Automatically Detect and Install Your Driver" button.
 

mij

Valued Donating Member
Joined
Aug 6, 2009
Location
East Sussex
PC Experience
Some Experience
Thank you for responding so quickly.
I have tried what you said and got a different response from that previously. I got:-

Error 182. AMD installer cannot properly identify the AMD graphics hardware.

I havie tried following their advice on this matter but soon got lost. The steps they expect me to take are too large for this non-techie guy.
Jim
 

mij

Valued Donating Member
Joined
Aug 6, 2009
Location
East Sussex
PC Experience
Some Experience
Victor Meldrew mode:
" I don't believe it "!!!
I thought I'd try to get an image of both pages that the attempted update displayed. When I tried it, it worked on both pages, Stellarium AND my daily viewings.
When I tried the site you suggested I got the error 182 but before that it downloaded and installed what I thought were the correct drivers. Hence I was disapointed to see the 182 error. But it must have installed something as it now works. Yippee! I am leaving it well alone.
Thanks very much.
Jim.
 

Starbuck

Admin & Security Team
Joined
Feb 19, 2010
Location
Midlands, UK
PC Experience
Very Experienced
Glad to hear that everything is sorted and running properly.
I'll mark this thread as 'Solved'.

Safe surfing.
 

mij

Valued Donating Member
Joined
Aug 6, 2009
Location
East Sussex
PC Experience
Some Experience
Yes, it certainly is solved!
Thank you very much.
jim
 
Top Bottom