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Unable to Install USB Drive

radioron

FPCH Member
Joined
Aug 19, 2007
Messages
5
Location
North Bellmore, NY
PC Experience
Some Experience
Operating System
Windows XP - Professional
#1
I have a Dell Desktop 8400 Pentium 4 running Windows XP SP2.

I just bought and plugged in a Verbatim 1 MB Store'n'Go USB Drive (does not come with software) and the "Found New Hardware Wizard" came up offering to Install the software Automatically. I choose that option only to receive an error message telling me that that it "Cannot Install this hardware. The hardware was not installed because the Wizard cannot find the necessary software".

Also, when I checked devices in System directory it showed the Store'n'Go device with a yellow question mark and an Exclamation mark.

My older 512 MB USB Drive works fine but I can't seem to find a solution to this error message.

I'd appreciate any help anyone can give me in solving this problem.

radioron
 

danzil

FPCH Member
Joined
Jun 29, 2007
Messages
885
Location
Gloucestershire
PC Experience
Operating System
#2
have you tried it in different usb ports...may be a good idea to try it in anopther computer....
the usb drive may reqiure slightly more power to initalise properly, try it in a PC using the onboard usb ports.....
give them a try then post back..
regards
danzil....
i will check back on this post asap
 

radioron

FPCH Member
Joined
Aug 19, 2007
Messages
5
Location
North Bellmore, NY
PC Experience
Some Experience
Operating System
Windows XP - Professional
#3
Dear Danzil,

Yes, I tried it on other USB ports on my computer and the results are always the same.

I've tried it on other computers and there's no problem with the computers recognizing
the flash drive.

I tried googling the problem and found a site that said the solution is to go to device manager, expand the USB
Controller section, right click and uninstall all of the listed USB devices. Then reboot the system. The poster claims that XP will recognize that I have deleted the USB controolers and add the new hardware back to my system.

I'm reluctant to try this because I'm afraid that doing this will cause everything not to work. What do you think?

radioron
 

radioron

FPCH Member
Joined
Aug 19, 2007
Messages
5
Location
North Bellmore, NY
PC Experience
Some Experience
Operating System
Windows XP - Professional
#5
I tried uninstalling my USB ports in device manager and rebooting the computer. Unfortunately, that didn't help. The ports did not reinstall and I got an error message on each device that was plugged into the USB port. I then tired unplugging all the devices and rebooting the computer again. Same result. Finally after 4 hours of experimentation and having none of my USB devices working (wireless mouse & keyboard/ wireless remote, etc.), I used the restore function to get everything back to normal. Of course, the Verbatim store'n'Go USB Drive still does not work.

Looking forward to working with you to resolve the problem.
 

maynardvdm

FPCH Long Term Member
Joined
Feb 7, 2007
Messages
3,117
Location
South Africa
#6
In the device manager is the usb ports listed and is there a red x or yellow ! next to it? If no usb is listed try to manually install it using add hardware in control panel. If it is listed right click on it and go to properties. What does it say there? Post back with your findings. Also when you removed the usb drivers make sure no usb device is attched. Hope you get it sorted.
 

danzil

FPCH Member
Joined
Jun 29, 2007
Messages
885
Location
Gloucestershire
PC Experience
Operating System
#7
did you get any kinda cd with the drive...
have you tried searching, for a driver....i have read that xp doesnt need a driver.but hey may be worth a like.
i will take a look asap.
regards
danzil