• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.
  • Welcome to Free PC Help, a free PC Help forum to get help with your computer problems.

    Free PC Help is a community that offers free computer help and support for all users, all ages, worldwide.

    In order to start asking questions or contribute on someone else's post you will first need to register. Don't worry - it's quick and easy and once you have registered you will have instant access to the entire forum.

    If you do decide to join the forums you will not have the option to send Private Messages [ PMs ] or add a Signature until you have made 5 posts or more. This is an attempt to try to stop Spammers using the PM system or adding links to their Signature.

Update Error

powertron

FPCH New Member
Joined
Sep 18, 2006
Messages
1
#1
I have been having problems updating 'Office 2003 and Word Viewer 2003'.
I am being prompted to install them by installation shield in my system tray.
When I try to install them I get this message 'The following updates were not installed....Security Update for Word Viewer 2003 (KB917346)
Security Update for Office 2003 (KB921566)'.
I have also downloaded these updates seperately and tried to install them manually, but I get this message 'The updates cannot be applied'.
I have just tried reinstalling 'Net Framework 1.1' package, but still I can't install the updates, yet I am constantly being prompted to install them.
Any suggestions as to the installation would be greatly appreciated.
 

RandyL

Administrator
Joined
Jan 22, 2003
Messages
4,878
Location
USA, Nebraska
PC Experience
Very Experienced
#2
Hi powertron;

I'm a little confused. If you have Office 2003 why do you also have Word Viewer 2003. Office 2003 has Word so you don't need the Word Viewer 2003.

In the case of Security Update for Office 2003 (KB921566) you should have the Office 2003 Service Pack 2 installed first.
http://www.microsoft.com/downloads/...A7-5D4C-44B8-BC40-7E0A88CC3081&displaylang=en

As for the Security Update for Word Viewer 2003 (KB917346) you must have version 11.0.6505.0 of Microsoft Office Word Viewer 2003. Check your version.
http://www.microsoft.com/downloads/...43-61FF-469F-A38B-BD4FFEFF0552&displaylang=en

But I still don't understand why you have or need that program. Perhaps that's part of the problem;

RandyL