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USB Trouble


FPCH New Member
Apr 13, 2008
Good day one and all, I've decided to create an account for this forum for help with aI huge problem I haven't been able to fix myself. It's a problem with my USB ports (I think).

I recently tried wireless internet for a brief priod of time. My PC was running perfectly normal, if not a little slowly on the internet. I decided that I prefered my computer wired up and what not. I uninstalled the wireless internet and that was that.

My firewall settings were changed for access for the wirless internet, so I did a system restored back a few months. I'm unsure whether this may have not affected or casued a problem, but ever since, anything connected up through to the USB via a cable hasn't worked - such as my Printer/Scanner machine, Webcam or my iPod.

I have ran all sorts of diagnostic tests and nothing helps. The odd thing is that an actual power suply comes through the computer through the USB - my iPod can be recharged and my webcam and printer/faxer all have the lights working as they used to - but non of the stuff get's picked up by the computer. CD's or DVD's cannot be read by the computer neither. :(

I've tried un-installing and re-installing but the trouble still remains.

My anti virus (Ultimate defender) has ridded my computer of any problems, but this still remains.

Sorry about any grammar mistakes or any incorrect pc tech terms. If anyone can point me in the right direction of what to do or try?

Thanks in advanced.


Jan 22, 2003
USA, Nebraska
PC Experience
Very Experienced
Hi Sean;
The first thing I would try is removing the usb host controllers from device manager then reboot. Then I would try the same for your DVD/CD.


FPCH Member
Jan 7, 2008
PC Experience
Operating System
Windows Vista - Ultimate
Hi Sean;
The first thing I would try is removing the usb host controllers from device manager then reboot. Then I would try the same for your DVD/CD.
Good suggestion above.
I might add, that every Windows user should download a version of Linux
that can be run as a Live CD, which basically means the entire OS operates
from the CD and RAM. My recommendation is Puppy Linux.

Once you have your bootable Linux CD, you boot to Linux and see if your
hardware problem still exists. In this case of USB ports, you simply test to
see if your USB ports are working. Attempting to access the contents of
a Flash Drive is the simplest and easiest thing to do. If the USB ports are
not working in Linux, it's safe to assume they are physically damaged and
you have a hardware problem. If the USB ports work normally in Linux,
it's safe to assume you have a Windows software or driver problem.



FPCH Long Term Member
Dec 17, 2007
Operating System
Windows Vista - Home Premium
"Ultimate Defender" is a rogue/fake/scam antimalware program.

You need to get your computer clean of malware (infections).

Malware is the term used to describe computer infections such as Adware, Spyware, Viruses, and Trojan Horses.
You will need to run at least two malware scanners as well as an Antivirus scanner that are listed in the following instructions.
Anti-Malware and Anti-Virus scanners perform different tasks.
The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection.
Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 30 and 90 minutes.
The Eset online scan should take between 1 and 3 hours.
In most cases, these scans will suffice to clean and disinfect your computer.

For best results print the following instructions and bookmark this Web page
To keep this guide printer-friendly, use your cursor to highlight the contents below.
From your browser select File - Print and in the printer dialog box under "Print range"
click the Selection choice to print out these instructions for removal of malware.

  • Follow these instructions carefully.
  • Download ATF-Cleaner from Snapfiles.com to remove "junk" files from your computer that may contain malware.
  • You can also download it from Majorgeeks.com
  • When you run ATF-Cleaner, check the items as shown below for Main.
  • For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  • NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  • Then click on "Empty Selected".

  • Install and run the free version (not the Professional version) of SUPERAntiSpyware from SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!
    • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    • You do not have to send them your e-mail address, just click next.
    • You can leave the automated check for updates on.
    • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    • DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
    • On the Top Left select the Scan your computer button.
    • Make sure there is a CHECK MARK on all Fixed Drives.
    • Click "Perform a Complete Scan". Click "Next" and reboot the computer when prompted to do so.
  • Disable your internet security by right clicking on its icon (usually located in the system tray next to the time display) and choosing "Exit", "Disable", or "Shut Down".
  • Run an online scan with Eset from Free Virus Scan: Use ESET's Online Antivirus Scanner
  • You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
  • Accept the terms and click "Start".
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
  • Click "Start" to begin the scan.
  • When completed restart your computer
Make sure your internet security is enabled, and then please return to Free PC Help and tell us how the computer seems to be operating.
At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.
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