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WD USB HDD Elements 2621 - no medium

Piotr Bujakowski

FPCH Member
Joined
Aug 18, 2020
Location
London
PC Experience
Very Experienced
Good day.


I have a problem with WD Elements 2621
Is not mounted.
Information only no medium.
I dont know what happed.
That device have under 3 years.
Please information how fix that.


Thanks.
 

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KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
Hi and welcome to FpcH

If Win10 ...
Bottom left of screen ... in the Search Box type ...
diskmgmt.msc then hit Enter

Can you use the Snipping Tool or Screen Shot to show me what you see please ?

Do you hear any clicking or strange noises coming from the drive?
If not
Can you hear the drive spin ?
 
Last edited:

Piotr Bujakowski

FPCH Member
Joined
Aug 18, 2020
Location
London
PC Experience
Very Experienced
/dev/disk/by-id/usb-WD_Elements_2621_57583832454130415945334D-0:0 /mnt/usb-WD_Elements_2621_57583832454130415945334D-0:0 auto nosuid,nodev,nofail,x-gvfs-show 0 0
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
I don't use Linux :(

You didn't answer these questions ....
Do you hear any clicking or strange noises coming from the drive?
If not
Can you hear the drive spin ?
 

Piotr Bujakowski

FPCH Member
Joined
Aug 18, 2020
Location
London
PC Experience
Very Experienced
At that a moment when I plug is silence and long waiting for information in system about device.
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
1. - if you are getting a clicking sound from the hard drive basically it has died.
The actuator [ read head ] cannot find any data and is returning to the stop - hence the clicking sound - then searching again.

2. - Silence is just as bad.
You should be able to hear the drive spinning under normal usage.
If you can't hear it then the platter isn't spinning.

Hard drives cannot be taken apart - unless you have a dust free environment.

It sounds as if your hard drive has died.

If you use an external drive / memory stick - always eject it in the correct manner.
Linux [ not my expertise ] = eject /dev/sdb1 ??

It is possible to get data from your drive but it is expensive as this is specialised.
 

Piotr Bujakowski

FPCH Member
Joined
Aug 18, 2020
Location
London
PC Experience
Very Experienced
Dear Piotr Bujakowski,

Thank you for contacting Western Digital Customer Service and Support. My name is Rick J.



I understand you are facing issues with the WD Elements drive while using on Linux.



Based on your concern, please allow me to inform you that Western Digital have tested the drives on Mac and Windows operating system. We have not tested the drives on Linux operating systems. I would suggest you to please connect the drive to a Windows and Mac computer and try to access the drive.



If you have any further questions, please reply to this email and we will be happy to assist you further.

Sincerely,
Rick J
Western Digital Customer Service and Support
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
I have that one year.
I don't understand what this relates to ?

Customer Service suggest connecting it to a Windows machine - have you tried this ?

Has this Hard Drive been used successfully on your Linux machine before the problem ?
 

KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
I have read through this thread again.

I am assuming ....
1. you have had this hard drive for 1 year ....
That device have under 3 years. ..... I have that one year.

2. It has worked for you before it had a problem

3. It was making clicking sounds.
Yes, clicking or strange noises.

4. It is now completely silent.
when I plug is silence

I think your hard drive has died.

Western Digital hard drives are guaranteed.
click here

You need to contact them again and ask if the hard drive is still under warranty.

Western Digital Support is here - click here
 
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Piotr Bujakowski

FPCH Member
Joined
Aug 18, 2020
Location
London
PC Experience
Very Experienced
Now is that:
 

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KenB

Administrator
Joined
Oct 19, 2008
Location
Wirral UK
PC Experience
Very Experienced
You still have not answered my previous questions!

Every attachment you have given me indicates that your hard drive cannot be read.

You tell me that the drive was clicking.
You also say that - at one point - there was no sound at all.
Now you say that there are vibrations.

All of which indicate a dead hard drive.
 
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