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Windows XP help please !


FPCH New Member
Oct 23, 2006
When I restart my PC, I am presented with a blank screen... there is no Windows Start button and so cannot open the start menu.

I can open programmes using Windows Task Manager and have tried to run the computer in safe mode, but this also gives me a blank screen.

When I shut down, I get a message that a programme is still running and is not responding. The programme is shown as 494D195AOEFE4E50ADBCB20A112... . I use the 'end programme now' option to close this programme, but get the same message every time I shut down afterwards.#

How can I get back to 'normal' ?

Any advise would be gratefully received.

Many thanks


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